Verizon reviews

I have been with Verizon for almost twenty years. And I drank the kool aid. I recommended them to friend. I was an advocate. Sometimes I worked for great people, sometimes for terrible ones. But in the last several years everything they have done is talk about how much better they are for employees while being worse. Verizon stacks the deck to make it seem like people enjoy working for them. They do “anonymous” pulse surveys. But before the pulse you are “encouraged” to provide feedback to your boss not on the pulse survey. And guess where the results go. That’s right, to your boss. Sure maybe it doesn’t identify each person but if you know your team it’s not hard to figure out. Last year they rolled out “One Team”. What a joke. What they have managed to do is downsize. Now they have a bunch of employees with no idea what they are doing. Customer experience is suffering. Oh and they are all about the customer experience. But not really. They are all about sales at any cost. Oh but they are big on inclusion and diversity. They have promoted some women, most women of color. But make no mistake this is a big old white man’s company. And if you’re over thirty, they are ready for you to move on. And I’d be remiss if I didn’t mention work life balance. I have no idea how they score high on this. It must be from non sales channels. Because if you are more than a rep and in sales there is NO SUCH THING!

Nearly impossible now to make the money we used to, communication in different channels is terrible different answers from customer service across channels into retail. Some days you will spend hours trying to fix a mistake made by a different channel get hungover up on and told to fix it yourself but when you go to your upper management they tell you to call and try to fix it with a different channel. You deal with a lot of pretty much mental abuse from customers every day. Absolutely no staff and some days you don’t get breaks running with 1 manager and 2 reps with over hour wait times. The solutions manager role has changed to being pretty much a rep and a manager at the same time so you have zero down time to do what you need. Compensation keeps getting worse. the Moral of the the retail channel is very low since after Covid. overall high stress job do not recommend unless you want to live out of Retail as soon as possible and work hard to get to a different channel. Your commission check can drop a few hundred dollars with just one bad survey and that survey could have nothing to do with you or anyone in your store could be a rating based on calling on Verizon’s prices or the previous location they were at.