Pros
great benefits, cool office, some nice swag
Cons
My experience at this company was disappointing across multiple dimensions. Leadership lacked professionalism and did not foster a culture of strategic growth or development. There was an overwhelming emphasis on call volume rather than meaningful, consultative sales, making the role feel more like a call center grind than a sales career. They also were shifting this role to be more as a customer service role. Work-life balance was virtually nonexistent, as employees were expected to be on the phone constantly throughout their shifts. Micromanagement was excessive - supervisors monitored calls in real time and frequently messaged during active calls, creating an extremely distracting and stressful environment. In addition, AI tools often interrupted with suggested talking points, further complicating the workflow. For those with a degree or a background in more structured, strategic sales environments, this role may feel like a step backward. Despite my efforts to maintain professionalism, I was discouraged from doing so. My supervisor provided me with some feedback that was both surprising and disheartening as he said that I was "too professional" and "too proper" in my sales consultations. I later found out about his background and made me realize that he was probably having a hard time understanding college level words. Turnover was extremely high, and many team members had limited education/professional experience outside of Verizon retail stores, Costco Verizon sales, or door-to-door sales. The job setup itself was outdated (desktop computers, no flexibility), and the Spanish queue in particular posed challenges. A significant portion of those calls were fraudulent, negatively affecting commission due to chargebacks - something that could take weeks to recover from financially. In summary, I would not recommend this position to individuals with a strong educational background or career ambitions in professional sales or client strategy - not even as a stepping stone. I decided to take on this job as I was told pre employment offer that I could promote within 6 months. During my training, they told me that I would have to wait at least 1 year before I could try going to other positions. Proceed with caution, and be sure it aligns with your goals before committing.
