Pros
Good benefits, 401k matching, tuition reimbursement, discount on personal bill and accessories. Used to have fun events, but those have gone to the wayside. Many things have gone by the wayside over the 9 years I've worked at VZW. VZW has been very good to me over the years, but over the last year has just walked all over me.
Cons
Work life balance is out of control. Every level of manager is demanding more and more out of employees with zero reward. It's causing a great strain on my marriage. I am pushing people away because I am so tired. Scheduled shifts are not followed. If you are 1 minute late you are written up, but if you try to leave at or a few minutes after your shift is over they tell you that it is not acceptable. So, a 10a - 7:30p shift becomes a 10a - 9p shift. Asking for a lunch is just impossible. They say "just take one more person then you can go." That leads to 6 more. I haven't had a full lunch break in months. Morale is at an all time low. Turnover rates are through the roof. As an Operations Specialist, my job description entails the full Experience Specialist job description plus all the inventory and merchandising responsibilities. Now on top of those two jobs we are required to audit the store's discounting, upgrades, etc. which is the managers job description. So now I am officially doing 3 job titles worth of work. Inventory and merchandising is a constant and on going job and hard to complete in a day. In order to complete all the tasks I end up working over 50 hours a week constantly. I am also the most tenured person in my store and I am the lowest paid. There are Experience specialists making $10,000-$12,000 more then me with 2-7 years less experience/tenure. Essentially, they are paid over $40,000 to greet and play with accessories. Half the time, they can't be found because they are hiding or playing on their phones in a corner. Meanwhile I am working to keep shrink down, stocking, shipping/receiving, correcting errors, auditing, cleaning, merchandising, greeting, helping customers, and coaching Sales Reps. It absolutely breaks my heart because I have loved this company for so long, and they just continue to take advantage of that by working me until I can no longer walk from swollen knees or grip a can of pop from constant overworking. It's really a shame. I am not motivated by money at all, but this is the biggest betrayal and slap in the face I have ever received in my life. All of my loyalty, hard work, and dedication gone. It's just gone.
