Verizon reviews

3.6

62% would recommend to a friend

(35,691 total reviews)
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Dan Schulman

25% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

36K reviews
1.0
Mar 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great pay.

Cons

If you get the later shift you cannot use the gym or cafe unless you go before work. Parking is awful for later shifts so if you dont dress warm you are in for a crap time walking 5 mins to your car. Good luck finding a manager for escalations. Very angry customers usually at previous reps mistakes . Stress stress stress. Micromanagement for stats. You get stuck with bad surveys if your boss decides so ; even if the customer said was for someone else. Career advancement felt like was based on popularity contest.

1.0
Feb 10, 2019

Most Toxic Retail Experience

Recommend
CEO approval
Business Outlook

Pros

Coworkers, health insurance, 401k benefits and tuition assistance

Cons

Pay is terrible compared to what this position could of made a couple years back. Quota goes higher as traffic and market gets more and more saturated. Discounts getting removed left and right, started with 50% off all accessories now down to 25% Plan discount is 50% but still more expensive with discount than T mobile and sprint. Fios discount not really because they make you get a fully loaded package. Company adds new metrics weekly and a report for everything. Constantly adding new focuses and making it harder to hit quota and over achieving is impossible. Demand is low but expectations high. This company is really unethical I mean we created a word called slamming which basically means we screwed over a customer to get a bit closer to our quota. If you have any bit of integrity don’t take this job or you will lose it. This gig is for the cold hearted who are capable of adding $30 dollars to peoples bills who are less knowladgable about phones. The name of the game is to take advantage of your customer and screw them real good slam them with jet packs hums and insurance. They make it seem like you can move up to corporate it’s all lies people with degrees and multiple years of sales have been stuck at the retail level for decades seriously decades moving to corporate is impossible it’s like a myth. If you do get a corporate job you’ll be laid off within 4 years trust!

Viewing 106 - 108 of 35,691 Reviews

Glassdoor has 38,031 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.