Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
4.0
May 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Flex shifts Coworkers Award Perks

Cons

Little room to advance in the company

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Verizon Response
2y
Thank you for your candid feedback. We appreciate you taking the time to share your opinions.
4.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits Shift bids WFH

Cons

Sales Rude Customers High Call Volume A lot of fixing others mistakes

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
Viewing 19 - 21 of 137 Reviews

Glassdoor has 38,141 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.