Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
3.0
Apr 26, 2024
Recommend
CEO approval
Business Outlook

Pros

good hours great pay equipment

Cons

no overtime no pto busy schedule

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
5.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, work-life balance, working conditions, pay rate, backup care

Cons

expectations, sales, targets, high acuity, fast-paced

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Verizon Response
2y
Ensuring that our employees have a positive working experience is extremely important to us, so we appreciate you taking the time to share your feedback with us. Your insights help us identify potential areas that can be improved upon.
4.0
Mar 25, 2024
Recommend
CEO approval
Business Outlook

Pros

great benefits, good starting pay, lots of perks for remote CSR, like free desk/free chair and monthly stiped for internet. Great leadership and co-workers..excellent work-life balance and fun, diverse environment.

Cons

They downsized within 1 1/2 yrs after a massive hiring event. I was hoping to retire with them, but once that was announced I felt like this would not be stable for the long run and chose to leave with the offered severence. Also, the customer base is absolutlely horrendous, lots of angry customers.

avatar
Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
Viewing 22 - 24 of 137 Reviews

Glassdoor has 38,141 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.