Is Verizon a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Verizon have rated their employer with 3.6 out of 5 stars in 137 Glassdoor reviews. This is an average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Verizon .

Does Verizon pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Verizon with 4.6 out of 5 stars based on 137 anonymously submitted employee reviews. This is 11.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Verizon.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1709) , Customer Service Representative (1364) , Sales Representative (909) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (547) , Manager (534) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (308) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7159 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3906 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1205 reviews)); "I started a long time ago and was able to work my way up; salary was good" ((in 953 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 778 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1708 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1585 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 783 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 688 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 609 reviews))

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Verizon

Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)

Dan Schulman

2% approve of CEO

25% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.4

Diversity & inclusion

3.8

Career opportunities

3.7

Work/Life balance

3.4

Culture & values

3.2

Senior management

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

137 reviews

3.0

Feb 26, 2024

N/a

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, bonus, raises and time off

Cons

Non stop calls and micro manage

Verizon Response

Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!

3.0

Feb 15, 2024

Stressful and all about sales

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay, hr is well structured

Cons

Customer service has too many jobs and sales gets most of the praise and incentives. Benefits. Stressful

Verizon Response

Thank you for your review. We appreciate you taking the time to send us feedback.

3.0

Feb 2, 2024

Not great but great pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay for the work Good benefits

Cons

Terrible customers Constantly changing target metrics

Viewing 25 - 27 of 137 Reviews

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Verizon reviews Verizon Customer Service Representative (CSR) reviews

Verizon

Verizon Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

N/a

Stressful and all about sales

Not great but great pay

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