Verizon reviews

The job is tough. You are expected to handle at minimum 40-50 calls a day from Verizon customers. Half are actually ok, but the other half are clueless about how to use a smartphone, angry about overage or data charges, or want you to spend 20-30 minutes helping them figure out how to download a ringtone, pair their phone with the Bluetooth in their car, or trying to explain why calls drop. Oh, and your success or failure depends on how the customer you just spoke with rated you on a scale of 1 to 10. Anything below an 8 and you can bet you are in trouble. I averaged perfect scores each week, but that wasn't good enough, I was expected to push cell phone upgrades to customers to reach a minimum.

Expect upper management to drive 1 of 4 things - selling tablets, ensuring you take customers to a kiosk and having them self serve, selling data to customer, selling smartphones... In the last sentence, did you see anything about customer service? You could be a 90 year old man that is blind and the expectation is that you must be sold a smartphone, with unlimited text... oh, you want to pay your bill, change your device, add an account manager... please go to a kiosk... If you value ethical behavior this is not the place for you. Oh the sales rep forgot to tell you if you switched phones you would loose your 4gyg data? sorry about that you're out of luck. As a sales rep you feel like you can do little to nothing to correct customer issues. If you're a customer you will be sent a refurbished phone via mail. As a sales rep if they see someone come into the door with a brown box the entire room will scatter. 1.2.3. not it! obviously the hours, if you want to make a decent amount of money you cannot take weekends off, as they are the busiest. Did I mention that you constantly feel like you're taking advantage of people?