Victoria's Secret reviews

3.4

57% would recommend to a friend

(13,129 total reviews)
avatar

Hillary Super

70% approve of CEO

47% positive business outlook

Victoria's Secret has an employee rating of 3.4 out of 5 stars, based on 13,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
3.0
May 8, 2016

Fun at first

Recommend
CEO approval
Business Outlook

Pros

Starting out during the Summer Semi-Annual sale, I was able to pick up a lot. Learning the difference between Victoria's Secret and Pink. I suggest working for a VS & Pink store combined because you receive "gratis" aka ways to learn your product from both stores. Everyone loves the products which makes it interesting to see everyone's different ways of styling the clothes. I was a Pink Girl sales associate and during our floor sets, we would receive gratis floor sets so bra, panty, pants and shirt. The discounts and gratis would be the only way I would work there again!

Cons

The main challenge I had was the concept of the Sales Per Average Hour(SPAH) . Being a full time student, my availability was only at night. A sales associate would have an expectation for selling a given amount per hour. If you exceed your goal, then you receive a portion of what you brought in, but if you miss the mark even by a couple of dollars, you get penalized. This caused competition and aggressive coworkers. Working mainly nights hurt my SPAH because the pay code you were clocked into took the average of your sales that you were working. They would guilt you for not staying but you are worried about your SPAH. SPAH also includes exchanges and returns from whenever a client comes in which can make or break that month. Towards the end of my time there, it seemed to be a lose, lose situation. Either you are stuck closing with a manager lecturing you about how you need to constantly be recovering during your shift while maintaining your SPAH OR you recover your area your entire shift to leave on time and disregard selling as much as you can.

1.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Discount, good training when the guidance/opportunity presents itself, experience, intrinsic gratification for helping those who truly need it

Cons

Oh my goodness. Treated like dirt, panties thrown at my head, SO MUCH THEFT, held responsible for issues that are not my problem/issue, clean up=HORRIBLE, never will want to fold a panty in your life ever again, most customers easily irritable/ arrogant

1.0
Mar 6, 2016

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

If you make your bonus and if they still are paying out for making your bonus THAT is worth it. Some friends I made from working there are amazing but unfortunately all think the same way about this company. It's such a shame.

Cons

Management is all about favoritism. As a manager myself I was involved in conversations and meetings with my bosses about their love/hate relationships with my associates. They told me who they liked and didn't like and it was my job either get rid of them or get them promoted. At some points a LIST was made of associates to get rid of. If I didn't do what they wanted to in the time frame they expected I was in trouble. It's extremely fake. They say they care about the associates needs but that is just a cover. They really don't care at all. All management cares about is to make sure their associates don't say mad things about them. HR is a joke. There is no unbiased HR. They are always on the senior management's side. No matter what the situation is. Unnecessary levels of stress not warranted for a retail management position.

Viewing 91 - 93 of 13,129 Reviews

Glassdoor has 13,877 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.