Scheduling is a joke. 5 hours one week, 20+ the next. On-calls should be outlawed. We are not doctors and the company has no intentions of paying us as well as one. The store I worked at specifically was an embarrassment: The girls would constantly talk crap about our customers. Sure, some customers were awful, but to gossip about every single person who walked through the door was just annoying. This is on top of the fact that so many people actually like this store and is considered one of the "nicer and friendliest" in the area. This store does not deserve so much praise when behind the scenes they're acting like a bunch of snotty high school girls, the head manager included. And I hate to admit it, but favoritism is very much a thing. You can get away with a lot if everyone, or at least the head manager, likes you. There's a good chance the ones who give this place 5-star reviews are either favorites, management, new, or just freakishly oblivious to terrible working conditions.