Vitacost reviews

2.7

35% would recommend to a friend

(171 total reviews)

Brian Helman

49% approve of CEO

31% positive business outlook

Vitacost has an employee rating of 2.7 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Vitacost employee rating is 25% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

171 reviews
1.0
Apr 26, 2013

One star is generous!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro I could think of is at least I got to take a lunch break during the day; which at times was even frowned upon. There are a few employees within the company that are genuinely nice people...hopefully they will wake up and leave soon!

Cons

I'm not even sure where to begin...I don't know if I there is enough space for me to type. Leaders DO NOT lead by example. They micromanage every ounce of your job and have no trust or faith in their employees. It's not a rewarding atmosphere; it is a very depressing place to step foot into every day. There is a lot of unprofessional behavior that takes place within upper management; they are like corrupt cops and there is no avenue to express concerns to because HR is also part of their regime. I think that the CMO may be the only saving grace at the entire organization and I feel sorry for him that he has to deal with a bunch of social misfits. If you want to work in an environment that will completely diminish any creative ideas or potential you have...go to Vitacost. Unless of course you don't work at Office Depot...because you can't get hired if you don't have that under your belt.

5.0
Apr 23, 2013
Recommend
CEO approval
Business Outlook

Pros

I am surprised to see such terrible reviews for Vitacost; they seem more like bitter reactions than dignified reviews. To those who are genuinely interested in Vitacost as a job prospect I will write about my experiences here and hope that they help you get a non-emotional picture of what this company is all about. When I was contacted by the in-house Vitacost recruiter I almost did not go to the interview; I thought that Vitacost was some sort of call-center or warehouse, the name did not inspire me to want to work there. I decided to go anyway and I am glad that I did. When you enter Vitacost corporate headquarters you will be surprised to see that everything is out in the open. It looks like what you would expect Google or Facebook to look like; a large open room with dozens of desks arranged face to face with monitors all over the place to view this or that metric. Everyone is moving around and communicating and it seems more like a trading floor than an office. There are private rooms and conference rooms, and private bathrooms, yes face-to-face stalls would have been weird; but for the most part everything is out in the open. I remember thinking that this could not be conducive to working, but it is. This is a high-tech company with movers and shakers that need to communicate quickly. Also, being around people motivates and entertains you. I get a kick out of listening to other peoples funny conversations, or hearing about their crazy weekend; it is a nice social environment that does not cause the distraction that I thought it would. There have been countless times that being out in the open has given exposure to an issue that my team and I were working on. It does not benefit anyone to focus on the negative, but since there is so much of it here I would like to set the record straight on some of these comments. Or at least offer my view so that you have something to weigh them against. Losing the free $50.00 a month allowance for products. This was an incentive for Vitacost brand products only that stopped because of an in-house change to manufacturing, it was not a cost cutting decision, not primarily anyway. Moreover, this benefit was sporadically utilized and it was more of a pain than it was worth. Employees still get a discount on the site, that has not changed. Office supplies are no longer purchased. This has been greatly exaggerated. Basically it boils down to our CEO not wanting to waste materials like printing paper and the like. This is a green movement and should be herald. The joke about stealing pens from banks is nothing more than a joke, the CEO is a funny guy. Free lunches were removed. This is true, they were removed, and I suspect it was due to several factors. People were not grateful for the lunches anymore, they simply expected them. And when they picked something there was an audible wave of complaints. Also, we are a health and wellness company, have you ever tried to feed this type of person? Everyone has a different diet, it’s impossible. I also think that management would rather save the budget for more meaningful celebrations then these miniscule lunches. I personally do not miss them. The company waits until your shift is over to fire you. Every company does this, be grateful that you got that much more pay before you were let go.

Cons

High turnover. From what I have seen, and from what other people have commented, there has been a lot of turnover; and I completely agree that this is concerning, but it is not constant. There have been some growing adjustments and people have left, but it is not more than a regular company. The difference here is that you can see everything that happens. We all sit next to each other, if someone leaves it’s very noticeable. Also, it’s not like there is a fire-lottery at the end of every week; the people that were let go, for the most part, were people you might have guessed were on their way out anyway. Shoe-in hiring. This is completely incorrect. I can attest to this because I have placed four highly qualified resumes in HR and management's hands and these people were not hired. These decisions are based individually on need and are not given special merit. There is a conflict between I.T. and marketing. I work in I.T. and YES! We have nerf guns and we shoot them at marketing. It is public knowledge that our CIO was changed and I can say, having been here prior to the current CIO, that things have changed for the better. Our new CIO is incredibly personable (as was our old CIO) and sharp as a knife, although he is intentionally playful to be disarming. Whatever imagined conflict is no more; we work very closely with everyone in the company as we are always helping in any way that we can. We love what we do and I can attest to the fact that from helpdesk to the CIO, everyone will help you. We will crawl under your desk and fix your PC with a smile and a joke. It is an incredibly friendly environment both in I.T., and in Marketing; we get along extremely well. This is one of the factors that I most like about working at Vitacost. I can speak to the CEO, the director of HR, and the maintenance man all with the same casual confidence. Everyone is down to earth at Vitacost. I.T. is clueless and will be outsourced soon. I wish I knew how many times I have heard this threat. I cannot comment too much on this but I can say that this is not true. We have a highly qualified and thorough I.T. staff that is not going anywhere. These are some of the best people I have worked with and I have worked in a lot of places. The seniors are always willing to teach the juniors, directors are even tempered and polite, development is always willing to be pulled aside for a question, and our apps support and QA teams are amazing. There are problems, people are people, but we get it done and it is exciting in the process. This is a company that offers opportunity for those that are willing to bust their ass to get it. Within the first six months I was promoted and I am constantly being given more responsibility. I did not know anyone here prior to being employed, I am not particularly friendly with the management, and I do not belong to a religious majority. I am a person who worked and earned. Not to make this all sunshine and roses, there are times that I am scared of losing my job. But I think that this is because the market is still bouncing back, and I have been laid off before; that combined with a visible hiring/firing process has unnerved me, but fear is all that has come from it. I am very happy working for Vitacost and I would highly recommend it to anyone that is driven.

1.0
Apr 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Ice pellet machine, and nice landscaping.

Cons

No growth opportunity, a lot of inter-office secret relationships and dramatics of the high school kind, no training, CEO getting insane pay increases and I couldn't even get a 20 cent raise after 3 years...they took the discounts away, they took the free monthly $25 in supplements away, insurance got worse and the price got higher, can't keep anyone in HR or any executive position for that matter, for any decent amount of time. From 2009-2013 it has become a different company in the worst of ways, the excellent reviews are fake as well, I know how this company operates...

Viewing 151 - 153 of 171 Reviews

Glassdoor has 175 Vitacost reviews submitted anonymously by Vitacost employees. Read employee reviews and ratings on Glassdoor to decide if Vitacost is right for you.