Vivint reviews

admins have accessed and changed my inventory without me knowing the company policy on a lot of customer interactions changes so frequently (though its usually minor stuff) became way more focused on metrics and sales than the customer customer service lines for both customers and techs is abysmal, I've been on hold for over an hour at a customers house for the other line to hang up while 'transferring' me and having to wait another half hour just to talk to someome and as a technician thats not hourly thats the worst

I have had my pay shorted, then had to fight for it on more than 1 occasion. Not recognized and looked over due to nepotism within the company to the point they have changed entire department names and umbrellas to give a family member a job over someone that meets all of the qualifications and the relative does not. To the point when they have changed the standing policy to have leadership roles in office ( a requirement to apply for the position) to all of a sudden given to someone who lives in a different state. On multiple occasions within the same department. Be ready to fight for yourself and the customers if you work here!!!