Pay rate is way below industry standards with the amount of general IT knowledge as well as amount of work expected.
Expect to be yelled at for small mistakes. You have to be able to learn and grow within in a company and not be tormented, interrogated and threatened for small mishaps. Engage the technician face to face and work with them to fix the issue and not by writing emails bashing their intelligence and reporting them to all the supervisors.
Management does not have IT background or credentials to really help out in situations of assistance from technicians.
Training in this place is ridiculous you could spend over two months and still not know everything, there is no standards and their idea of a ticket/shipping system makes it just about impossible not to make any mistakes and then they yell at you for problems that are beyond your control.
Information lookup is another joke, no one in the company keeps it up to date which makes it impossible for the technicians to really get the information they need on the fly to help the customer.
Mixed up call rate expectations: They care more about numbers rather than quality of care with customers calling in for help. They rather get the calls out of the queue as quickly as possible and end the calls as quick as possible instead of handling calls with care making sure the customer's issue is handled on the first call.
