Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,276 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (136) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (47) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 597 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 399 reviews)); "Great people and company to work for" ((in 181 reviews)); "There is a great culture here." ((in 80 reviews)); "Work life balance is good" ((in 72 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 266 reviews)); "Long hours and maybe weekends" ((in 149 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 92 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 44 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Lewisville , Portland , Commerce , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

62% would recommend to a friend

(1,155 total reviews)

James C. Fish, Jr

73% approve of CEO

64% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 31, 2023

Not for everyone

Diesel technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay, and consistent work.

Cons

Unsanitary conditions, coworkers don’t work as a team and long undesirable hours.

WM Response

3y

Thank you for taking the time to express your concerns, as we value all feedback from our employees. We’re sorry to hear you feel overworked at times. We appreciate your commitment and the contributions you make to our team. We continually strive to ensure that our management is providing the best leadership to our teams.

4.0

Jan 31, 2023

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ok Pay, great benefits, perks

Cons

Culture can be negative at times

WM Response

3y

Thank you for your review. We are proud to be able to offer a comprehensive benefits package to all our eligible employees. We’re happy to hear about your positive experience while working for WM. Our people are the key to our success, and we continue to make strides in providing the best work experience possible. We value all feedback and love to hear recommendations on how we can best provide a more positive work experience.

4.0

Jan 26, 2023

Solid company overall but does have faults

Dispatcher/router combo

Recommend

CEO approval

Business Outlook

Pros

The benefits overall make it worthwhile and the fact that this position is a Monday through Friday position with options to work on Saturday. The pay is fair enough depending on the role you play. Depending on the office you are in there may or may not be an abundance of overtime.

Cons

They will pigeon hole their good employees and only with the threat of quitting will they then throw everything at them to keep them. They do burn out the good ones and very little thanks comes their way. Slackers seem to skate by and only when it’s overwhelming obvious do they take action. Favoritism has been noticed and if you don’t play their game then you will just be one of the flock. In dispatch it’s hard to move up since the management level positions are so few and rarely do they leave to make room.

WM Response

3y

Thank you for taking the time to leave such detailed feedback. We are sorry to hear that your experience working at WM has not been completely positive. We value all feedback from our employees and love to hear recommendations on how we can cultivate a more positive work experience.

Viewing 304 - 306 of 1,155 Reviews

Jobs at WM

III, Heavy Equipment Operator, Landfill

WM

WM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Not for everyone

Good company

Solid company overall but does have faults

Jobs at WM

WM reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

WM reviews FAQs

Jobs at WM