Major cost inefficiencies. Lack of training. Lousy customer service!
Pros
Benefits were very good until recent changes in healthcare coverage. Their switch to Catalyst Rx at the first of the year has many employees upset! A nightmare of a provider that wants to dictate the care your physician provides. Truly an example of managed healthcare at its worst! Pay is very competitive. They don't have a very generous PTO/vacation policy.
Cons
I totally agree with others regarding the lack of training and a serious disconnect between management and laborers -- even middle management is too busy attending meetings to really focus on their location's operations. From office supplies to major dollar vendors, WM is the worst organization at cost analysis! I was not a driver but had contact with drivers at one time or another. The unsafe, inoperable equipment they deal with is reprehensible! I cringed when we submitted invoices for overpriced caterers to pay for management meetings, only to see a driver unable to operate his truck safely because it wasn't well maintained! Too many vendors are selected based on nepotism and cronyism. If you're a business owner needing to grow, make friends with some WM execs and your sales will increase! But then so will the WM customers' invoices!