WaFd Bank reviews

3.2

49% would recommend to a friend

(644 total reviews)
avatar

Brent Beardall

63% approve of CEO

41% positive business outlook

WaFd Bank has an employee rating of 3.2 out of 5 stars, based on 644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WaFd Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

644 reviews
3.0
Nov 1, 2017

Not compensated fairly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

generally a great place to work. good benefit package.

Cons

Compensation. I love what I do, and the people I work with. I'm sad to say that the single reason I have considered employment elsewhere is compensation. I have been here nearly 2 years and have received one very small raise. While I am not in an entry level job here, I could easily work an entry level job for more pay elsewhere. I have even considered a second job to supplement my pay. The bonus is nice semi-annually, but doesn't pay my rent month to month. I'm a young person trying to get ahead in life and WaFed's pay structure in relation to skill level is not promoting that in the least.

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WaFd Bank Response
8y
Thank you so much for your feedback. I would love to sit down with you and review your performance and discuss a career path for you that would both challenge and reward you. Please stop by, call or email. Happy holidays. brent
3.0
Oct 31, 2017

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very little sales pressure, lots of cross training opportunities.

Cons

Every week we are in meetings asking us to take on more responsibilities, "be the branch's sales champion", etc. But I haven't gotten a single raise and I've worked here for a year. The pay is BAD. When are you going to address this? We take on responsibilities as tellers that most banks would pay personal bankers or "leads" to do. Your customers are unhappy about the massive turnover rate and you should get a plan in place ASAP to fix it. I have been promised a personal banker position over a month ago, which I know I will train for six months for (even though I already do 80% of the job's responsibilities) and then I will have to actually have the title for six months before I see my pathetic $2 (if I'm lucky) raise. So I'm expected to do my job for 6 months to a year before I actually reap the benefits. That's fantastic. I know the managers have to fight hard to get us our pathetic yearly raises that don't even cover the cost of living. Im not exaggerating: HALF the employees at this branch are working two jobs. That's 60+ hours a week. I know this bank is getting more than enough revenue to afford to pay us at least industry average. Taco Bell and McDonald's pay more than I'm making and I manage IRAs, open business accounts, do construction draws, cross sell, train new employees. That's only the tip of the iceberg. Without my second job, I can't even feed myself. And I'm single. My wages barely cover my bills. I shouldn't have to kill myself working two jobs.

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WaFd Bank Response
8y
Thank you for your comments. I want to clarify that colleagues promoting to PB do not have to wait six month for a salary increase. Washington Federal is a total compensation company that provides competitive benefits in addition to the base pay (including semi-annual bonuses, 401k matches & contributions, company-paid life insurance, etc.) We understand you feel the pay is inadequate and please know this is something we are looking into.
4.0
Oct 29, 2017

Branch Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place to work. Great people. Still has that personal feeling you don't feel like you are working for a bigger company. There is a bonus period that the branch strives to achieve The hours are great no weekends and closed on holidays.

Cons

I have to agree with other reviews the rate of pay is low. The benefits don't out way the low pay. The bonus I mentioned above is a nice attempt to give you the feeling of making more money. Makes it difficult to attract talented people for an entry level position.

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WaFd Bank Response
8y
Thank you for your feedback. I feel like we are making strides to recognize the top performers and to provide better training and career paths. The cookies were not intended to be a bonus, but just a nice thank you gesture. My door is also open if you would like to discuss. Thank you and have a wonderful holiday season
Viewing 418 - 420 of 644 Reviews

Glassdoor has 658 WaFd Bank reviews submitted anonymously by WaFd Bank employees. Read employee reviews and ratings on Glassdoor to decide if WaFd Bank is right for you.