Is Walmart a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Walmart have rated their employer with 3.4 out of 5 stars in 1,959 Glassdoor reviews. This is an average score with the overall rating of Walmart employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Walmart now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Walmart .

Does Walmart pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Walmart with 3.1 out of 5 stars based on 1,959 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Walmart.

How happy are Customer Service (CSR) professionals working at Walmart?

46% of Customer Service (CSR) employees at Walmart would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Walmart with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.0 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Walmart?

Cashier (13683) , Sales Associate (7766) , Overnight Stocker (4407) , Sales Associate/Cashier (3834) , Stocker (3207) , Associate (2882) , Assistant Manager (2048) , Department Manager (1956) , Front End Cashier (1889) , Customer Service Representative (1739) , Personal Shopper (1677) , Personal Shopper/OGP (1411) , Team Lead (1250) , Manager (1179) , Pharmacy Technician (1179)

What are the pros of working at Walmart according to real employee reviews?

"EASY WORK! It’s very simple to learn and be very good at Pay WAS good for what the job is" ((in 12814 reviews)); "Good benefits once you have been there long enough to be eligible and the profit sharing is also good" ((in 6929 reviews)); "Great for people who can work crazy hours and don't like to go to church on Sunday." ((in 5621 reviews)); "Coworkers are great and the job is really easy when you get the hang of it." ((in 3729 reviews)); "flexible hours gives you time to go to doctor and other places you might need to go" ((in 3686 reviews))

What are the cons of working at Walmart according to real employee reviews?

"Poor management: some of the managers were rude and did not care about their workers." ((in 11978 reviews)); "No work life balance expected to talk to customers even though the job will say you will do chats and emails" ((in 1937 reviews)); "Management is just trash too much favoritism and the hr doesn’t do nothing when you complain." ((in 1381 reviews)); "They were promoted from within with no training or direction on how to manage staff." ((in 1206 reviews)); "Poor upper management and impersonal" ((in 1199 reviews))

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Walmart

Walmart Customer Service (CSR) reviews

3.4

46% would recommend to a friend

(1,959 total reviews)

John Furner

39% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,959 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jan 2, 2026

Standard retail job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule is appreciated

Cons

Pay, time off, health insurance needs work

Walmart Response

6mo

Thank you very much for taking time to share this review. We appreciate you and the feedback you have shared.

4.0

Dec 19, 2025

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling options Affordable health insurance Employee discount card Retirement matching Paid time off available

Cons

Inconsistent weekly hours Physically demanding labor Understaffing causes overwork Difficult customer interactions Limited career advancement

4.0

Dec 18, 2025

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Really enjoyed time there but pay was ok

Cons

Pay could be better and hours can be long.

Viewing 34 - 36 of 1,959 Reviews

Jobs at Walmart

PR - Customer Service

Customer Support Representative, Call Center

Senior Resolution Coordinator, Contact Center

Manager, Contact Center

Manager, Retail Charging - Customer Success

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Walmart reviews Walmart Customer Service (CSR) reviews

Walmart

Walmart Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Standard retail job

Customer Service Representative

Great

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