Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,959 total reviews)
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John Furner

39% approve of CEO

38% positive business outlook

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,959 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Oct 6, 2010
Recommend
CEO approval
Business Outlook

Pros

The only good part of this job was the discount that you get after working for a few weeks. That and the fact that they are located everywhere, so no one's commute is long.

Cons

I hated this job. Worst crew to work with ever. I really wish I wouldn't have even applied. Nothing but problems after my first two weeks there. Cranky managers, miserable coworkers, etc.

3.0
Jun 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Fairly lenient in meeting your need for time off or even inter-store transfer. Stable job where you can help people with their needs.

Cons

Very thick glass ceiling where promotion potential above department manager is nearly nonexistant. Constantly having to deealing with angry customers and sometimes unrealistic expectations.

Viewing 1957 - 1959 of 1,959 Reviews

Glassdoor has 154,991 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.