Wayfair reviews

3.1

39% would recommend to a friend

(6,867 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Aug 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Liked my coworkers, and the office space itself is very nice

Cons

Underpaid position where management holds different people to different standards. Have seen people who do the bare minimum of the job get promoted and those who work really hard and have a lot of responsibilities get overlooked for arbitrary reasons. Your ability to get any kind of wage increase really depends on whether your manager likes you (think - hang out with you in a social setting) and whether they're willing to tell upper management about you. Direct managers are for the most part extremely inexperienced when it comes to managing and are definitely in desperate need of some kind of introductory management training. I also noticed there was a higher standard set/implicit bias for my coworkers who were black/brown (I myself am white). There were several instances while I worked there where I observed a coworker who was a person of color being held to a different standard than the rest of the team. This bias was pointed out at least once that I can recall but there was no serious attempt by management to correct this behavior and upper management didn't seem concerned by the behavior at any point. Overall would very much not recommend anyone work for Wayfair Candidate Experience team

1.0
Jul 4, 2023

Take these bad reviews seriously!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None, literally none. Guaranteed to be a waste of your time.

Cons

They are shady and that’s saying the least. Not only have they termed thousands of people without cutting their directors salaries they do so many illegal things to their employees. They say retaliation for reporting issues is a serious offense. Well, they retaliate. HR is allowed to do/act as they please whether it’s ethical or not, nobody checks, nobody cares. You’re a number. They preach their people principals. It’s a load. They’re more toxic than that ex that used to gaslight you. But, hey, they’ll do that too don’t worry. You’ll be forced to do jobs that aren’t in your job description because attrition is atrocious. Seriously people there’s a reason people are jumping ship. Employees are even job hunting and listed Open To Work on LinkedIn for a reason. Times are tough and people need jobs, I get it. Working from home is appealing. Don’t do this to yourself. There are companies that are ethical, safe, and stable just keep looking. This company has only been profitable 1 year out of 20+ years in business. Be for real. Run Forrest run!

2.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Prior to the first round of layoffs in 2022, the culture and work was amazing. The operations team was incredible and we were doing so many fun and amazing projects. We were able to host many employee events that helped to establish strong bonds between the team and foster employee/team growth. We worked hard, but had a great time doing it.

Cons

Post-2022 layoff and heading into the second layoff in January 2023, it was a strained and toxic environment. Many teams became strapped and were ill-equipped to manage their entire portfolio. There were very few team events and an overall sad/negative vibe in the office. Outside of the RIF times, there were three major negatives with the company: 1) Female leaders outside of Category Management were hard to come by and never stayed at the company for very long. 2) Ops leadership highly favors ex-McKinsey pals. Most of the company's Directors + were from McKinsey and most were terrible leaders that put together destructive strategies that ended up costing the company millions. 3) Equity based pay was total garbage post-COVID stock price surge. Total all-in pay was significantly lower than what was agreed to and there was no negotiating power with base pay.

Viewing 388 - 390 of 6,867 Reviews

Glassdoor has 7,891 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.