Is Wayfair a good company to work for?

Wayfair has an overall rating of 3.1 out of 5, based on over 7,895 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 39% of employees would recommend working at Wayfair to a friend and 27% have a positive outlook for the business. The best reviews about Wayfair have been left by employees working as Marketing Co-Op , Technical Recruiter and Data Engineer .

Does Wayfair pay their employees well?

According to anonymously submitted Glassdoor reviews, Wayfair employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Wayfair. This rating has been stable over the past 12 months.

How satisfied are employees working at Wayfair?

39% of Wayfair employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Wayfair 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Wayfair?

Customer Service Representative (320) , Software Engineer (304) , Manager (202) , Senior Manager (145) , Senior Software Engineer (144) , Senior Analyst (124) , Recruiter (109) , Analyst (106) , Associate (93) , Business Analyst (80) , Senior Associate (76) , Intern (73) , Software Engineer II (72) , Account Manager (65) , Associate Director (63)

What are the pros of working at Wayfair according to real employee reviews?

"There are also some really great people that you'll meet and be able to work with." ((in 648 reviews)); "Great culture and lots of people right out of college to make the transition into a new job easy." ((in 542 reviews)); "Good benefits and they tend to listen to employee opinions (in my department anyways)" ((in 451 reviews)); "Good work life balance and clear KPIs" ((in 358 reviews)); "I am on the promotions team and oh boy I have the best manager and a great team to learn from." ((in 193 reviews))

What are the cons of working at Wayfair according to real employee reviews?

"Poor management and little to no change in a company that doesn't seem to know what they are doing" ((in 405 reviews)); "They pay is low and they set the bar so high you would never reach it." ((in 370 reviews)); "Senior leadership is poor and unchecked by corporate." ((in 286 reviews)); "Managers don't have experience and there's no guidance and direction for your job." ((in 264 reviews)); "The salaries are low compared to similar jobs nationwide and very low when compared to Boston and other areas in Massachusetts." ((in 181 reviews))

What are employees saying about Wayfair layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Wayfair layoffs and their outlook for job security at Wayfair in 2026.

What are the top reviewed Wayfair locations?

Boston , Ogden , Orem , Brunswick , Bryan , Bangor , Perris , New York , Austin , Layton , Cranbury , Hebron , McDonough , Houston , Atlanta , Salt Lake City , Erlanger , Athens , Springfield , Jacksonville , Dallas , Pittsfield , Big Flats , College Station , Mountain View , Seattle , Port Wentworth , Chicago , Wilmette , Denver

Wayfair reviews

3.1

39% would recommend to a friend

(6,871 total reviews)

Niraj Shah

28% approve of CEO

27% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews

2.0

Jul 24, 2020

Good pay , stressful

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Great pay Opportunity to win gift cards

Cons

Lots of calls constantly Lack of communication Managers will ignore your chats and emails Information changes from one manager to the next No flexibility with schedule No home work balance Customers are very demanding There is no room for growth

2.0

Jul 13, 2020

Poor checks and balances ; poor communication

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Benefits are good. Recruitment team is phenomenal.

Cons

Say no to furnishing internment camps and selling children. Senior leadership is poor and unchecked by corporate.

3.0

Jul 8, 2020

Data Driven Machines

Senior recruiter

Recommend

CEO approval

Business Outlook

Pros

They hire the best - use data to make decisions. It's a fun company, HQ in Boston is awesome, they have a great culture with their sales and service teams (which I recruited for). Since you're working with some of the smartest people, you'll absolutely learn a lot.

Cons

After a reorganization, management was less than desirable. They lost the human connection in Human Resources. I've worked for some pretty fantastic people in the past but also had managers that really stretched me - pushing outside of my comfort zone to challenge me. My last manager felt like they did not have soul and struggled to manage a senior team. They were not a people manager and struggled to provide tangible feedback. It was a bummer, people sure do quit their boss before they quit the company.

Viewing 406 - 408 of 6,871 Reviews

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Jobs at Wayfair

McDonough, GA 1 - 0 Waste Warehouse Associate-Facilities BHD Danny Wise

Retail Sales Associate

Inventory Control Associate

Wayfair

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Reviews by job title

Good pay , stressful

Poor checks and balances ; poor communication

Data Driven Machines

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