Wayfair reviews

3.1

38% would recommend to a friend

(6,876 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Dec 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Very few other than the bulding is a quiet place to work surprisingly.

Cons

DO NOT expect to EVER have a personal life while working here! Scheduling is NEVER EVER consistant and the department mgrs. ALWAYS say the schedule changes are from upper mgt. Scheduled start times and MANDATORY saturdays sometimes make NO SENSE. Why am I coming to work an hour early or on a Saturday when theyre only "forecasting" work???? FORECASTING!!!!! The work isnt PHYSICALLY here and may not be!!!! Upper mgt. is SNEAKY! and you will get called in to the office and disciplined for things you didnt even know about!

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Wayfair Response
8y
We are very sorry that you had a poor experience at Wayfair. We do appreciate your feedback and will immediately evaluate the issues that you have raised in this review. We understand that we may have some areas that are not running perfectly yet and as usual, we will dig in to resolve the issue. We want everyone to enjoy a good working life at Wayfair.
5.0
Dec 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is overall a terrific place to work. The people are friendly, fun and exceptionally smart--the kinds of people you want to be friends with. Life is balanced, though you sometime have to set your own boundaries, with lots of working parents. People are given tons of ownership over their work and the high growth means no shortage of opportunities for advancement and lateral movement around the company. Benefits are quite good given that ecommerce is a low-margin business (you should compare to Amazon not Facebook/Google), and high equity compensation creates really big upside for people who stick with the company over time (though better paternity leave is much needed!).

Cons

As many others have noted, the high growth creates some tension. To excel at Wayfair, you need to be flexible and willing to work in constantly changing and often ambiguous situations. The management really does care, but occasionally makes mistakes--not fully understanding the concerns of the employees or not appropriately supporting someone who is new reporting to a new manager who is reporting to a new manager. They are actively trying to improve on all these fronts while still growing 40-50% a year. They mean well, but it's easy for a companies core cultural values to get fuzzy in that situation. If that sounds scary, then Wayfair probably isn't the right place for you. Also, the organization actually isn't very corporate and there isn't a lot of red tape--I often wish there was more. There are plenty of times when something would be may more efficient if it was standardized, but Wayfair expects you to make it up as you go. It's a constant evolution. We are definitely BIG... having so many people means it's harder to get information you need or coordinate across departments than it may have been before. But folks who have worked at much larger organizations will recognize these as the normal growing pains of a fast-scaling company.

Viewing 517 - 519 of 6,876 Reviews

Glassdoor has 7,900 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.