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      Wayfair

      Engaged Employer

      Wayfair Sr. Service Associate reviews

      2.8

      2% would recommend to a friend

      (11 total reviews)
      avatar

      Niraj Shah

      Not enough data to show CEO approval

      Ratings by category

      4.1

      Diversity & inclusion

      3.5

      Work/Life balance

      3.1

      Compensation and benefits

      2.2

      Culture & values

      2.1

      Senior management

      1.7

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      11 reviews
      2.0
      Sep 21, 2025

      Schlecht

      Sr. service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      team, Home Office, Events, bonus

      Cons

      Higher Management, layoffs, Outsourcing, KPIs

      2.0
      Apr 3, 2024

      Great benefits, but you are just a number and dispensable

      Senior service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great medical and fertility benefits

      Cons

      Consistent technical issues that are never resolved that affect your metrics, you are just a number and not treated like a person, they rely on systems that do not work properly and admitted that, will not work with you. If you have any medical issues or need accommodations, will not accept medical notes or documents for any reason

      Viewing 4 - 6 of 11 Reviews
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