Pros
Work from home Complete set up provided all equipment minus desk & personal cell phone
Cons
Service Hub Systems are poor. Difficulties logging in and out, system drops you out without notice, affecting your personal metrics including attendance. Worked in Service Hub for over 1 year; minor issues like wrong dates for shipping & delivery causes major issues when trying to assist and update Customers on status of orders. Wrong dates have existed for over 2 years. Leadership team does not understand the domino effect of system issues to front line phone agents All inquiries and departments are strictly submitted via internal tickets & email. Late follow-up affects Impossible to speak (phone) to anyone other than direct manager who has no access to HR, Payroll, etc..
