Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

The open office environment breeds quick direct and quick problem solving coupled with a deeper team feel and an understanding on how the parts of the company function. Great place to meet friends

Cons

Management shoots itself in the foot by not listening to any notes given from current unhappy employees. Wayfair hires smart, young, and motivated kids right out of college that have the capacity to function in this dynamic environment, however we're pigeonholed by finger pointing, LOW salary, and above all else one of the highest turnover rates I've ever seen in a company, causing so many procedures to just halt in their tracks. New hire training is constant and required due to the number of people leaving the company of their own accord. I've heard from a number of colleagues that during their exit interviews, they voice all of the problems that had obstructed them from work, however nothing has changed. There are several bright coworkers trying desperately to make the processes better and more fluid but their handicapped by tenure and lack of leadership, so they become jaded.

1.0
Aug 13, 2015

Poor mgmt structure and visibility

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

nice to have discounts on supplier products ... especially if you are getting a house!

Cons

lots of turnover. some of the best people get tired of the politics and poor pay. mgmt doesn't care about turnover and only want to run a low cost business. absolutely no confidence in mgmt decisions

2.0
Aug 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The office space at Copley Place is nice. Company had solid brand and is growing quickly.

Cons

Pay across most departments at most levels is well below market. Internal systems are down or broken several times a day. B2B department managers are inexperienced and communication from senior leadership is poor.

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Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.