Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great place to start your career, most of the corporate employees are in their 20's - Entire company is focused on using data to make any and all decisions - Very transparent with high-level decisions and communication from the co-founders - Big emphasis on culture and fun, free beer/cider in the kitchens, lots of snacks, game rooms. - Employees can publicly recognize each other for good work, and most can even gift each other credit for Wayfair purchases - Aggressive recruiting and constantly hiring, although they are slowing down for non-engineering roles

Cons

- Low pay across the board, especially for entry-level; most of my colleagues had second jobs. VPs and Directors routinely dodged the overwhelming negative feedback about compensation - Aggressive recruiting takes up most of management's time and every conference room in the building. - Very stratified company, every position is Leveled (0-9) and people use it to judge you constantly. - Two annual performance reviews is a huge time suck for the entire company, involving months of calibration meetings to decide where to place employees on a bell curve of compensation. So your review is partially a reflection of your work, but mostly a reflection of your peers. - Incompetent middle-managers with poor communication habits. Senior managers and directors may never interact with their "L1's" but that doesn't stop them from adjusting their performance reviews. - The Copley Place office is surprisingly subpar. Every morning from 8:30-9:30 there's a long line to get up the single-file escalator, past a security desk, then another line to get into the elevators. Same line situation if you're trying to leave between 4:45-5:15. Also the entire place is infested with mice, and when you put a ticket in with facilities, all they'll do is put a snap-trap near your desk. Beware dead or dying mice at your feet. - They're moving some teams into a new building on Boylston street, so the distance between the two is probably a 12-minute walk. I can't imagine how much this will deteriorate their (already poor) internal communication habits.

2.0
Oct 25, 2018

Old school in some ways

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There's free beer and junk food. I believe some departments are good to work in an there are some great people here..

Cons

Management practices are old school. I was forced to rate my employees on a curve and was not allowed to disclose this to them. Then I had to deliver performance reviews people did not deserve. Senior leaders make snap judgments and can be arrogant. It's hard to get the time or resources you need to succeed.

2.0
May 24, 2018
Recommend
CEO approval
Business Outlook

Pros

peers were great; office is great

Cons

I loved working at Wayfair for over two years, then management changed in the department I was in. The current regime in my department is not people centered. They do not seem to care about their tenured employees and instead want to bring in new people and make it much more of a sales function. It is no longer an environment that promotes collaboration with the rest of the organization. It no longer allows for employees to capitalize on their interests or strengths. It is now about the metrics. It is about churning out interviews instead of investing in the employee brand and the culture. I had been at Wayfair in the same department for over two years, as the only person in my role. I worked closely with all the teams. I was able to share my ideas and was encouraged to take action. Then new leadership came in. This new Individual, changed my job description without speaking to me. The Individual set new metrics for me without speaking to me. He pulled me in a room and told me I was failing to meet those metrics. I asked to see the metrics and the data behind them. This Individual could never produce any data nor documentation. I asked for support. He failed to help me understand my new job. I continued to ask for the data. I never once received anything. I went to another leader in our department and asked if they had access to any of the data or metrics. That person had never seen the data. I had never received a negative review. Prior to The Individual joining (3 months prior), I was on the promotion track. I had received bonuses based on my performance year after year. The Individual hired two other people whom I trained. He openly told me that "only hires people from Ivy schools" (full disclosure - I didn't go to an Ivy & neither did The Individual). Once these new employees were trained, He pulled me into a room again and I was told it would be my last day. I asked The Individual why I was being let go. He told me "this is not the time nor place to have that conversation." WHAT? WHEN IS? I asked The Individual for some documentation regarding what was said related to my "underperformance". The Individual once again could not provide anything. This person is not what any organization should want in if they value open, honest communication, or if they value data analytics. This person has a history of this. There is a reason why nearly all other leaders and managers in the Wayfair in this specific department have left.

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Wayfair Response
8y
Transparency is the fabric of everything we do, especially when it comes to data. At Wayfair, access to data is universal and empowering. We’re sorry that your experience does not reflect this, though recognize that as we innovate respectful disagreement will be necessary as we challenge each other to ensure excellence. We agree that success starts with our people, and reiterate our commitment to hiring, retaining and developing top talent as well as empowering everyone here to do their best work.
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