Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews)); "Management is great" ((in 17 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Incredibly long hiring process; bankrupted me." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

2.0

Sep 29, 2020

Just okay...

Client support

Recommend

CEO approval

Business Outlook

Pros

- learn X12 - casual dress - work from home

Cons

- favoritism - salary is under standard for industry - benefits are pricey - Lack of good leadership - management doesn’t know how to manage - no compassion for employees, only care about the bottom line

Waystar Response

5y

Thank you for your input. Our goal is—and always has been—to compensate our team members fairly for the important work they do. We’ve invested in PayScale and have assigned a dedicated resource, in order to further our understanding of job market data and compensation across the nation. Also, we are proud to have established an Inclusion and Diversity Council and are committed to further strengthening our culture, so it remains a place where everyone thrives. We know that building an environment of belonging is paramount to the success of Waystar. We’re sorry that you did not have a better experience as a part of the Waystar team.

4.0

Sep 21, 2020

Great Company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Cares about their employees Good culture

Cons

I cannot think of any cons right now.

Waystar Response

5y

Thank you for the positive feedback! We are thrilled you’re having a fantastic experience with us. Please remember to refer any potential candidates in your network, so we can add more great team members to the Waystar family!

4.0

Sep 15, 2020

Phone support for current client

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Working from home is very nice

Cons

Not very caring about employees

Waystar Response

5y

Thank you for taking the time to share your point of view. We’re disappointed to hear that you are not having a better experience. We recently sent out our second Employee Net Promoter Score (eNPS) survey, in order to gather valuable feedback from our team members on how Waystar can become an even better place to work! If you have any further suggestions or feedback, know that the People Operations department is always willing to lend a listening ear.

Viewing 454 - 456 of 526 Reviews

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Just okay...

Great Company

Phone support for current client

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