Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

5.0

Jun 4, 2020

Great software company

Consultant

Recommend

CEO approval

Business Outlook

Pros

- Work environment - Flexibility - Challenging client projects to build skills - No day to day

Cons

Need to dedicate more time to improving bugs/defects for existing products sold

Waystar Response

6y

We’re so happy to hear that you’re enjoying your time at Waystar! Thanks for sharing your experience. Our Revenue Cycle technology platform has been consistently ranked as Best in KLAS in the Software + Services report over the last 11 years. If you are open to discussing your suggestions with your leader or someone in People Operations, we’d welcome the opportunity to help brainstorm on how we can improve our products to best serve our customers.

4.0

May 15, 2020

They really care

Customer service

Recommend

CEO approval

Business Outlook

Pros

Coworkers and leadership are excellent, it is apparent that they care. We get one WFH day a week with the incentive for a second based on metrics, the pay is decent.

Cons

It would be nice to earn more PTO.

Waystar Response

6y

We’re happy to hear that you are enjoying the team culture here at Waystar and that you've been able to take advantage of the flexibility we offer. Please note that you will be eligible to earn more PTO after completing two years of service. Thanks for sharing your experience!

5.0

May 13, 2020

Awesome place to Work but Sadly they closed our Office in Charlotte

Software engineer

Recommend

CEO approval

Business Outlook

Pros

People, the CEO is excellent, people from Kentucky are amazing, the company give a lot of things to employees

Cons

Sadly Waystar want all its developers under 1 building, and they do have a few others places with developers, but they decided to terminate our project and close the office in Charlotte. I end up with a higher salary in other company, but it is sad that Waystar doesn't want to retain talents if they are not in Kentucky

Waystar Response

6y

Thank you for the feedback. We agree that Waystar is made up of awesome, high-performing team members, who are always ready to make a difference. We constantly aim to improve the integration, collaboration, and productivity of our teams, which often times results in hard business decisions. Please contact the People Operations team with further suggestions and/or comments on how we can become a world-class, Best Place to Work. Here’s to hoping your future continues to look bright!

Viewing 469 - 471 of 526 Reviews

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Jobs at Waystar

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Enterprise Technical Support Analyst

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Waystar reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great software company

They really care

Awesome place to Work but Sadly they closed our Office in Charlotte

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