Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by demographic groups

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Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

2.0

Apr 20, 2020

High pressure, PE backed company just wants results ASAP

Client growth executive

Recommend

CEO approval

Business Outlook

Pros

Fast growth, smart branding campaigns, competitive compensation

Cons

High pressure. Just care about numbers not people. Cannot trust leadership. Execution into the hospital market is lacking. Seem to buy companies to just buy companies without having a long-term plan for integration. Leadership turnover/revolving door.

Waystar Response

6y

Thank you for the feedback. While Waystar is a fast-moving, high-performance organization, we truly want our team members to feel valued. We could not complete our mission of simplifying and unifying the revenue cycle without our talented team members. We are actively investing in all of our leaders to enable them to better engage our team members. We highly encourage leaders to listen to team members’ concerns and to have open and honest conversations, whenever possible. We’re sorry that you did not have a better experience as a part of the Waystar team. If you have any further suggestions or feedback, know that the People Operations department is always willing to lend a listening ear.

1.0

Apr 8, 2020

Leadership is highly focused on peer groups.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Leadership is highly focused on peer groups and team building outings. They allow you to learn at your own pace. Working from home two days a week is beneficial.

Cons

Benefit package is limited. There is no matched 401k contribution unless you have at least 5 years vested, then it is only half of up to 4%. Paid time off is accumulated at a rate of .625 hours per pay period. That includes sick and vacation time. Although you do get 8 holidays per year there is only one floating holiday per year, and one volunteer day that doesn't roll over to the next year. Leadership should not over complicate simple matters. Why would it be so difficult for someone who is a tram lead to accept a client request to speak with a supervisor? Training should include benefits and usefulness of upsell opportunities.

Waystar Response

6y

We’re happy to hear that you enjoyed the culture and our focus on strong teams that we’ve worked so hard to build here at Waystar. Thank you for the feedback on the areas in which we can improve, those will be shared with the appropriate leaders to review and consider. Please note that our 401k vesting is over three years and a portion is vested every year, starting after year one.

5.0

Mar 17, 2020

N/a

Print specialist

Recommend

CEO approval

Business Outlook

Pros

Great team environment and culture

Cons

Not enough staff to efficiently assist clients

Waystar Response

6y

We’re happy to hear you enjoy the culture your team has built (we imagine you’ve played an important part in that, too)! Having the right team around you can make even the toughest days rewarding ones. If you have ideas on how we can more efficiently care for our clients through improved tools or processes, please let your leader know. We would love to hear your ideas!

Viewing 472 - 474 of 526 Reviews

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High pressure, PE backed company just wants results ASAP

Leadership is highly focused on peer groups.

N/a

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