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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      4.0
      Aug 20, 2025

      Changing

      Strategic enrollment support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company, pay is decent

      Cons

      No one knows anything outside of their niche area leading to all sorts of misinformation being given to clients who become angry, rightfully so. So much incompetence in the support groups. Not enough pay to be mostly in office job

      avatar
      Waystar Response
      6mo
      Cross-functional collaboration and clear communication remain central priorities as we look ahead at how to make Waystar an even better place to work and to deliver exceptional experiences for our clients. Being in the office helps support these goals by creating space for connection and partnership. We encourage you to continue working with your leader on ways to grow within your role and strengthen the impact you have on your team and beyond. Thank you for your feedback, and please continue to provide input through our bi-annual engagement surveys.
      4.0
      Aug 11, 2025

      Growing company that still feels like a small company

      Advanced application engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the few companies that still believe in diversity and makes everyone feel welcome and part of the team.

      Cons

      While the company does a TON of employee surveys, I don't know that the company actually addresses any real issues from those surveys.

      avatar
      Waystar Response
      6mo
      We are driven by our eight core values and believe that a diverse work culture builds an incredible team! Post engagement surveys, we carry out action planning with our leaders so that all functions have a chance to make improvements based on their results. For example, this year we implemented “Anchor Cards” as a tool to enhance recognition and comradery across the company. Please continue to provide your feedback so we can make Waystar an even better place to work. Thank you for posting!
      4.0
      Aug 8, 2025

      It's not just writing user stories

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product gets pulled in lots of directions and has to fill in to do whatever's needed across the SDLC. I get the chance to do a lot more than just write user stories. I like that, but it's not what everyone is looking for.

      Cons

      Product has a lot of room to make improvements and to mend untended relationships with other departments (especially engineering).

      avatar
      Waystar Response
      6mo
      As we continue to grow, we remain committed to innovation and creating meaningful impact—both in the market and within our team. Cross-functional collaboration is a key focus, and we encourage you to continue to share your insights through our bi-annual engagement surveys so we can build an even better environment together. We encourage you to work closely with your leader to establish workflows that are efficient and aligned across the business. Thank you for your post!
      Viewing 55 - 57 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.