Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

3.0

Sep 14, 2025

Preach Family, but Toxic Workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are competitive with other tech companies Flexible PTO Challenging and fulfilling work Growing with M&As Have values that they frequently try to incorporate in their everyday

Cons

Heavily siloed They preach that Waystar is a "family", but everyone is only going to help themselves M&As technology is all very silo'd still and is a lot for people to become experts on Unreasonable timelines will be imposed upon you from time to time Culture for leadership is different than the culture for those under Director positions Have unreasonable expectations of workload, requesting that you manage a 100% bandwidth in everyday work, and then add projects onto that Managers are toxic and only care to make themselves look good, and will undermine employees to make that happen HR is referred to as the "people team," but do not let that fool you into thinking they are there to help you Will let go of employees with no warning and no genuine reason beyond dislike, and will not offer severance Opportunity for advancement is heavily dependent on the department you are in

Waystar Response

6mo

Thank you for taking the time to share your experience. We’re glad to hear you found the work fulfilling and appreciated our benefits and values-driven culture. We understand that growth through M&A can bring complexity, and we’re working to improve integration and collaboration across teams. We take concerns about leadership, workload expectations, and team culture seriously, and remain committed to fostering a positive, supportive environment. If you’d like to discuss your experience further, please reach out to peopleteam@waystar.com.

5.0

Sep 8, 2025

Recruiting Process

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great and very kind people, responsive when I reached out!

Cons

Recruiting/hiring process could have been easier. The communication was sometimes lacking or confusing. Too many emails from too many different people. I was confused.

Waystar Response

6mo

We value every candidate’s experience—from first contact to onboarding—and we’re continuously working to make it even better at every step. Thank you for your review and wish you luck on your Waystar journey!

5.0

Aug 29, 2025

Great Place to Work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company actively looks at ways to develop team members through training and development as well as finding new opportunities.

Cons

I don't have anything negative to report. I've worked at Waystar for almost 6 months, and it has been a great experience.

Waystar Response

6mo

We’re committed to supporting our team members' growth through both existing and new training opportunities, as their development is a key priority for us. We appreciate you taking the time to share your feedback!

Viewing 52 - 54 of 526 Reviews

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Jobs at Waystar

Business Intelligence Analyst

CDI Clinical Performance Auditor

United States

View job

Project Scheduling Coordinator

Enterprise Technical Support Analyst

Waystar

Waystar reviews

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Preach Family, but Toxic Workplace

Recruiting Process

Great Place to Work!

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