Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      5.0
      Jul 30, 2025

      Great Place to Work

      Regional director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive leadership, strong client relationships, innovative solutions, rewarding growth opportunities.

      Cons

      Long sales cycles, evolving processes, occasional internal misalignment, challenging market dynamics.

      avatar
      Waystar Response
      6mo
      Thank you for recognizing us as a great place to work – our team member and client experience is a top priority for us. As we grow, we know there will be challenges as we work towards our mission of simplifying healthcare payments. Please continue to provide feedback on how we can make Waystar even better or connect with your leader on how we can streamline your workday for continued success!
      5.0
      Jul 28, 2025

      Great place to work

      Event coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company values its employees and invests in our learning. I feel valued and respected by my peers and superiors. My voice feels heard, and this team is warm and welcoming.

      Cons

      It can get very busy, so it is important to have the ability to pay close attention to details and be extremely organized.

      avatar
      Waystar Response
      6mo
      Thank you for recognizing us as a great place to work! We are proud of the culture we’ve built, that empowers our team members to succeed. As a growing company, we believe that our in-office days are vital to driving innovation, collaboration, and solving challenges together. We appreciate your post!
      5.0
      Jul 24, 2025

      A Place to Grow, Innovate, and Make a Real Impact—But Not Without Its Challenges

      Senior client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive Leadership & Team: The leadership team invests in people’s development and actually listens to feedback. My direct manager was always willing to roll up their sleeves and help problem-solve. Opportunities for Growth: If you’re proactive, there’s plenty of room to take on stretch assignments and expand your skill set. I was able to lead major initiatives with real client impact, even early in my tenure. Culture of Innovation: Waystar is not afraid to try new things. Leadership encourages the use of technology and new processes (like Power BI and AI tools), which keeps the work interesting and fresh. Mission-Driven: It feels good to work for a company that’s genuinely making healthcare more efficient for providers and patients. Work-Life Balance: Most teams are flexible, and I was able to manage my time well even during busier months.

      Cons

      Growing Pains: The company is scaling fast, which can lead to shifting priorities and occasional lack of clarity on roles or responsibilities. Process Overload: Some internal processes can feel redundant or overly complicated, which slows down decision-making. Resource Constraints: Teams are sometimes stretched thin, especially during peak project times or after reorgs. Communication Gaps: Information doesn’t always flow smoothly between departments, leading to the occasional “surprise” or last-minute ask. Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO

      avatar
      Waystar Response
      6mo
      At Waystar, we want all team members to feel empowered and supported in owning their careers while helping us stay competitive in simplifying healthcare payments. As we continue to grow, we actively listen and respond to feedback through multiple channels—like our bi-annual engagement survey—to help streamline operations and better meet team member needs. We also offer a flexible time off plan for our exempt team members to promote a healthy work-life balance. Thank you for sharing your thoughtful feedback!
      Viewing 61 - 63 of 526 Reviews
      Related searches: Waystar jobs | Waystar salaries | Waystar benefits | Waystar interviews
      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.