Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews)); "Management is great" ((in 17 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Incredibly long hiring process; bankrupted me." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (526 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews

1.0

Oct 7, 2022

It Was Much Better Than Cats

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive Benefits Management blinked and now they have a Work From Home policy SWAG!!!! Lots and lots of SWAG!

Cons

Advancement is for 'Z' employees only D&I is jut a checkbox, notice the lack of 'E', not a coincidence H1B need not apply Tech team has written a bot to post reviews on Glassdoor

Waystar Response

3y

We appreciate your feedback. We aspire to create an environment where every team member feels a sense of belonging. We value all team member feedback and use Glassdoor as a tool to Waystar continue to listen, learn, and improve. However, we do value diversity, inclusion and equity and will pass this recommendation along to leadership. Lastly, we have not written a bot to automatically post Glassdoor posts and if you have more information on that statement, we would love to hear it.

1.0

Apr 21, 2022

Clearly pumping false numbers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Let's be clear - not that many ppl are infatuated with this place.

Cons

Some team is busy either creating positives reviews or incentivizing others for positive reviews. Don't be fooled.

Waystar Response

3y

We are disappointed to hear that your experience working at Waystar hasn’t met your or our expectations. There is a reason you came to Waystar, and we want to work with you to change your experience. Please submit your concerns anonymously through the ethics line, directly to your manager, or to your strategic business partner representative. If you don’t know who your strategic business partner is you can find out by contacting the People Team. We value all team member feedback and use Glassdoor as a tool to Waystar continue to listen, learn and improve.

3.0

Mar 15, 2022

Growth through acquisition

Department manager

Recommend

CEO approval

Business Outlook

Pros

Waystar is growing and positioning itself as a leading healthcare clearinghouse. They have a strong mission statement and communicate regularly with employees to share performance data, goals, and accomplishments.

Cons

Waystar has been rolling up smaller companies and the acquired employees struggle to assimilate, assuming they survive layoffs. The company is ruled by the bottom line and is very focused on sales. Operational teams feel understaffed.

Waystar Response

4y

Transparent communication to team members is a top priority at Waystar and we’re happy to hear you experienced this during your tenure. Thank you for your feedback. At Waystar, we encourage team members to address their concerns with their leaders and have several reporting methods if team members prefer to remain anonymous. Waystar deeply values our employees and strives to provide ongoing support during times of transition.

Viewing 64 - 66 of 526 Reviews

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Jobs at Waystar

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United States

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Enterprise Technical Support Analyst

Waystar

Waystar reviews

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It Was Much Better Than Cats

Clearly pumping false numbers

Growth through acquisition

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