Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "great people to work for and with." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 1, 2023

Good Company

Regional sales director

Recommend

CEO approval

Business Outlook

Pros

Thorough training, CEO is inspirational, great culture. You can make very good money there is you have the right opportunities.

Cons

Base pay is not the greatest, but average. Inernal lines of dmarcation are that clearly defined so it can lead to wasted time in trying to create sales opportunities. Also, formal training is great, but needs to include more OJT and practical training. There is a heavy emphasis on KPIs and metrics. If you're a sales person who likes to go out and meet clients this may not be a good fit.

Waystar Response

2y

Thank you for posting. We strive to make Waystar a great place to work, providing you the tools and benefits to make it happen. We hope you had the chance to provide your leaders feedback during your time here. Waystar works with clients of all shapes and sizes across the country, and with our rapid growth, aim for better structured processes. We are always looking for the chance to improve team member and client satisfaction, on top of the outset training we provide for new hires and frequent trainings for seasoned team members!

3.0

Jun 28, 2023

Great leadership and work environment but the company is cheap.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Directors and VPs are great, they care about your success and try to help all they can. Great place to start off and get some experience.

Cons

Unfortunately, the downfall of the company will be that it is cheap. The other reviews aren't wrong, it is hard to get a penny out of the company. Even with good mid-leadership, they are bottlenecked by the higher-ups on budget and unfortunately can't help much. People are stretched pretty thin. Even though they say they are hiring, new team members are too few and far between, mostly because of the below-market salaries.

Waystar Response

3y

Thank you for your feedback. Our leaders work hard to ensure that everyone has an equal opportunity for success across the company. We are happy that has been a part of your experience. We are proud of our competitive rewards package that includes compensation, benefits, time off, wellness and training opportunities. We participate in benchmarking studies and make investments to meet the needs of team members each year and 2023 has been the most robust package yet! We also leverage external compensation data and resources to understand current market trends and are focused on hiring to support our growing company. Please reach out to your direct leader to further discuss satisfaction with your current role, salary, or rewards. Thank you for posting!

1.0

May 7, 2023

Unprofessional and Fake

Account executive

Recommend

CEO approval

Business Outlook

Pros

Learning how an SaaS company trys to run

Cons

Low Pay Too high of Goals High stress environment Little recognition (unless you are a favorite) Fake company Values

Waystar Response

3y

We are glad that you have had a good SaaS learning opportunity, but are sorry to hear that your experience has not been a positive one. Please reach out to your direct leader to prioritize responsibilities to enable a better work-life balance. If you are comfortable, you may reach out to your leader’s leader as well to work towards a better solution. We care about our team members’ happiness and strive to make Waystar a great place to work.

Viewing 67 - 69 of 139 Reviews

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Good Company

Great leadership and work environment but the company is cheap.

Unprofessional and Fake

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