Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews)); "Management is great" ((in 17 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Incredibly long hiring process; bankrupted me." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

5.0

Mar 13, 2025

Best Company Ever

Account executive

Recommend

CEO approval

Business Outlook

Pros

Love this company. People are very helpful and want you to succeed

Cons

I do not have anything negative to say

Waystar Response

1y

Thank you for recognizing our great team and we appreciate your positive review! Let us know if there's any way we can support you in achieving your highest potential.

5.0

Mar 11, 2025

Values - Leadership Practices What They Preach

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

During my initial days with the company, I had the unique opportunity to hear from all the leadership within the organization, which is a rarity in other companies. One of the key foundations during this period was the company's values: eight core values surrounding a central one - "Best Life, Always." During this time, each leader shared their favorite value and the reasons behind their choice. As the days progressed, I witnessed these values being exemplified in remarkable ways. The communication is exceptional, and leaders genuinely want you to succeed - you are not "just a number." I deeply appreciate the organization's overall passion for excellence. When you see your leaders striving for their best, it inspires you to do the same. The benefits are highly competitive, and I have been thoroughly impressed by all that is offered to employees. Overall, I am delighted to be a part of this company.

Cons

One area of concern is the compensation. I believe the pay could be higher considering the work performed. However, what has kept me here are the company's values, the positive culture, and the excellent benefits.

Waystar Response

1y

Thank you for your review! Our leaders, who live our core values every day, inspire a culture where team members can truly succeed. We care about meeting the needs of our team members through a comprehensive benefits package. Through salary analysis and market data, we continue to align with industry standards. As your impact and contributions grow, so can your total rewards!

3.0

Mar 11, 2025

It’s okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people here are amazing

Cons

Upper management seems disconnected from team member needs

Waystar Response

1y

Thank you for posting - we are proud of our Waystar team that lives our core values each day. Please reach out to your direct leader or peopleteam@waystar.com to discuss focus areas that can improve the team member experience and continue to provide feedback in our engagement surveys (now bi-annual).

Viewing 85 - 87 of 526 Reviews

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