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Waystar

Engaged Employer

Waystar reviews

4.2

85% would recommend to a friend

(139 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Reviews by job title

139 reviews

Reviews about "Compensation"

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1.0
May 10, 2019

I would not recommend any of my contacts to work here

Technical analyst
Recommend
CEO approval
Business Outlook

Pros

I cannot think of any

Cons

1. If you work in the Duluth, GA office, you are treated with disrespect, dishonesty, and deceit. 2. All of the energy and resources goes into the Louisville, KY. They only promote folks there. People who are qualified in the Duluth office are looked over, as Louisville only wishes to promote from their office exclusively. 3. The Duluth office is rarely allowed to hire. When I put in my notice, they moved my FTE to the Louisville office instead of back-filling in Duluth. 4. You are expected to hardly ever get out of your seat. If you have to go to the bathroom, you must let someone in leadership know. 5. There is no company culture expect for you to know you are treated like "The Help". You are not respected; you are looked down upon. 6. When moving clients to a new software, the company does not provide training. Clients are expected to either watch videos, or "learn it on your own" or "just contact support". Support is inundated with enough calls as it is. When the training department is confronted, they just pretend like nothing is wrong. As a result multiple clients are terminating their contracts with Waystar. 7. There is no incentive to work here. The salary is terrible, the benefits abysmal, and when you try to suggest changes to make things better, you're told "we will take it under advisement" . . . . and your ideas are thrown out the door. I would never recommend any of my contacts/friends to work here . . .ever. You are treated like garbage, you are expected to get the client off the phone as soon as possible, even if the client is not satisfied with the answer being given. You are faulted if you leave your seat to go to the bathroom, etc. . . . my list could go on. Don't. Work. Here.

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Waystar Response
7y
Thank you for your feedback and the opportunity to share a few important facts. We are so proud that our company continues to get recognized for our products, service and culture. We've just won again Becker's 2019 Best Place to Work award and continue to be award #1 KLAS awards for 10 years running. Our company is continuing to expand, and we are hiring and have promoted team members across all of our locations including Duluth. We value our team members and to ensure they have time to take a break, our standard practice if for team member’s to simply list themselves as unready, so client calls are not routed to them. This has worked very well for years. We continue to be committed to our team members and clients including any new upgrades or changes that may impact them due to our continued technology innovation and expansion. Team members and clients are provided with multiple training options and are invited to attend as many live Webinars and QA sessions as they would like. We’re thrilled to share we haven’t lost any clients because of their platform upgrade. As our company grows our culture continues to evolve and we continuously work to strengthen our Joyful, Optimistic and Fun culture. Waystar Cares is a new initiative we launched that will focus initiatives specific to community, connection and wellness. Additionally, we have a team that continues to review our benefits packages to invest in our team members and their family’s wellbeing. U.S. health care costs continue to rise and we’ve got a number of initiatives in place to help bend that curve. Again, we appreciate your thoughts and thank you for your contributions to the company. Please do not hesitate to reach out to us at any time with thoughts on how we can continue to make Waystar a great place to work. Thanks! Susan
5.0
Mar 10, 2019

Rapid Growth & Tons of Opportunity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Waystar is a unique place where you can really grow professionally and personally in a very exciting and dynamic market. IMO, no company in Louisville is positioned the way Waystar is in their respective market that promotes from within like Waystar does. Through merging two of the best businesses in Revenue Cycle, Waystar quickly became a powerhouse with the best product offering in the space. Very rapid growth and lots of opportunities for upward mobility within the company. Awesome building conveniently located with great amenities. Pay, benefits, and incentives are competitive.

Cons

Growing pains that are expected when merging two businesses the size of Navicure and Zirmed. Lots of inertia with the merging of all departments and processes, but that's expected with Mergers. There's no indication that the growth is going to stop anytime soon, so it's really important to have the right processes and infrastructure in place as new companies are acquired, and I'm not sure those processes are in place across the board right now.

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Waystar Response
7y
Thank you for sharing your insights. We are glad (and proud) to have team members share the great things Waystar is doing, but how we can improve from your point of view. We appreciate your feedback and your points a look forward to growing in the market and continuing our mission of simplifying and unifying the healthcare revenue cycle, so our clients and partners can focus on their goals, patients and communities. Thanks for everything that you do! Susan Staples, SVP of People Operations
1.0
Feb 27, 2019

Don't be fooled by the overall ratings, they are fake

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friday breakfast - and that is pretty much all.

Cons

Below market compensation, poor management, poor morale, broken promises, no growth potential, high turn over, people are dropping like flies. If you aren't in Kentucky you will be overlooked for any advancement opportunities. The reviews on here were 2.6 until early January 2019, (even lower in 2018) looks like the higher ups were asked to help get this score up, so the good reviews from 2019 are complete lies. This is only one of the backhanded things they do there. Seen it happen here before. You can tell they took the bad reviews and completely re-wrote them almost word for word and added positives where all the negatives were. Nice try, people aren't stupid.

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Waystar Response
7y
Thank you for sharing your opinion. While you may not have enjoyed your time with us, many others do. To be clear, we do not force or post fake responses. We are disappointed to hear of your experience wasn’t of the same caliber. We will review your thoughts with your leadership team. Waystar strives to be an award winning company and in doing so, have imparted on a journey to make it happen. Company wide cultural initiatives are under way to further engage our team members, support our communities and grow our business. We wish you the best of luck in your next career opportunity.
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