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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      1.0
      Feb 27, 2019

      Don't be fooled by the overall ratings, they are fake

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friday breakfast - and that is pretty much all.

      Cons

      Below market compensation, poor management, poor morale, broken promises, no growth potential, high turn over, people are dropping like flies. If you aren't in Kentucky you will be overlooked for any advancement opportunities. The reviews on here were 2.6 until early January 2019, (even lower in 2018) looks like the higher ups were asked to help get this score up, so the good reviews from 2019 are complete lies. This is only one of the backhanded things they do there. Seen it happen here before. You can tell they took the bad reviews and completely re-wrote them almost word for word and added positives where all the negatives were. Nice try, people aren't stupid.

      avatar
      Waystar Response
      7y
      Thank you for sharing your opinion. While you may not have enjoyed your time with us, many others do. To be clear, we do not force or post fake responses. We are disappointed to hear of your experience wasn’t of the same caliber. We will review your thoughts with your leadership team. Waystar strives to be an award winning company and in doing so, have imparted on a journey to make it happen. Company wide cultural initiatives are under way to further engage our team members, support our communities and grow our business. We wish you the best of luck in your next career opportunity.
      1.0
      Feb 24, 2018

      Think Twice

      Growth team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked here for several years. Navicure used to be a great place to work. It was a small, tight-knit company. The co-workers are great and I used to enjoy the atmosphere in the office. Breakfast on Friday and coworkers that genuinely care about eachother.

      Cons

      Navicure was acquired in 2017 and since then, things haven't been the same. Especially since we acquired ZirMed. It's expected that employees work around the clock: evenings, nights and weekends. Micro-managing from the very top is at an all-time high and leadership can't make up their minds on what is expected so we jump through hoops and then the hoops change. The message that is continually reiterated is that once we are integrated, we are going to buy another company and do it again. So be warned, this culture isn't changing.

      avatar
      Waystar Response
      8y
      Thank you for sharing your perspective – we appreciate any and all input, as we take feedback seriously. In addition to taking care of our clients, we also strive to create a positive and productive work environment for our team members, and during times of change, it’s even more important. We encourage you to talk with your leader about your thoughts and suggestions on how we can improve communication and processes to achieve our goals together. I’ll also make myself available if you’d like to discuss as well. Thank you very much - Susan
      1.0
      Dec 20, 2023

      Acquired employees beware

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wasn’t around long enough to learn of any pros

      Cons

      Waystar acquired the company I was working for, interviewed me for information multiple times and had me work on integrating our systems into theirs, and once that was completed they fired me without any warning, pip, or severance. I was fired and given pay til the end of the day and that was it. I’ve never even heard of a company doing that, but it is constant with the type of company Waystar is. Employees are extremely disposable to them, no matter how many times they say how much they value employees. I wish I had followed the rest of my team in quitting before I was left with no job and no severance. If your company gets acquired by Waystar it’s in your best interest to start looking for other work immediately.

      avatar
      Waystar Response
      2y
      If you’d like to discuss this further, please reach out to peopleteam@waystar.com
      Viewing 13 - 15 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.