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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (525 total reviews)

      Matt Hawkins

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 525 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      525 reviews
      1.0
      May 25, 2021

      Poorly managed company

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low level employees and managers are usually excellent to work with. Fairly flexible work environment

      Cons

      Upper management will spend weeks or months "planning" without input from the teams below them, and then unilaterally make decisions. This results in situations where the rest of the company either drowns in work, or scrambles to accomplish the task suddenly set before them, or is left completely demoralized after being in the dark for so long. Backfills for existing positions are nonexistent despite hiring in other areas, meaning that they leave people to drown in the existing work. Our team could easily be working 60 hours a week and still not accomplish all the work they expected of us. Recently they have said that will do their best to get work off of our plate, but they have no real plan for how that happens. Senior management will talk at length about how excited they are for everyone to get back into the office, so that they can drink with everyone and work after hours, or how real collaboration takes place in an office, which is demoralizing when you are permanently remote (and were since before the pandemic).

      avatar
      Waystar Response
      4y
      Thank you for raising these concerns. Filling open positions with the best talent is a priority. While we do work in a fast-paced environment, we want our team members to have balance between their work and personal time. Please discuss those concerns with your supervisor or a member of the People Team to be sure you are getting the support to recharge and take PTO. Whether you are a remote or an in-office team member, you are a valued member of the team and your ability to collaborate with others can be accomplished in ways other than being in the office. Please don’t hesitate to contact the People Team about the matters you raised above. We’re here to support you and find ways to make your experience at Waystar better.
      2.0
      Sep 29, 2020

      Just okay...

      Client support
      Recommend
      CEO approval
      Business Outlook

      Pros

      - learn X12 - casual dress - work from home

      Cons

      - favoritism - salary is under standard for industry - benefits are pricey - Lack of good leadership - management doesn’t know how to manage - no compassion for employees, only care about the bottom line

      avatar
      Waystar Response
      5y
      Thank you for your input. Our goal is—and always has been—to compensate our team members fairly for the important work they do. We’ve invested in PayScale and have assigned a dedicated resource, in order to further our understanding of job market data and compensation across the nation. Also, we are proud to have established an Inclusion and Diversity Council and are committed to further strengthening our culture, so it remains a place where everyone thrives. We know that building an environment of belonging is paramount to the success of Waystar. We’re sorry that you did not have a better experience as a part of the Waystar team.
      1.0
      Jul 29, 2020

      Stay away at all costs

      Senior strategy analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team mates make the experience great. That is it.

      Cons

      Horrible management. The company underpays their employees at every corner. This place is a sinking ship, people are leaving left and right for jobs doing the same making much more money.

      avatar
      Waystar Response
      5y
      Thank you for taking the time to share your point of view. We’re disappointed to hear that you did not have a better experience. We firmly believe our leaders want to see both the team members and Waystar as a whole succeed. Team member satisfaction and engagement are extremely important to us and we have made great strides to elevate our achievements in both these areas across the company, including the implementation of our wellness platform, Vitality; an increase in the frequency of our town halls, led by the Executive Leadership Team; the re-establishment of our 401k match and the release of merit increase/promotion funds, amidst a world-wide pandemic. Our goal is, and always has been, to fairly compensate our team members for the important work they do in simplifying and unifying healthcare payments.
      Viewing 16 - 18 of 525 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 547 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.