Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 39 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 24 reviews)); "Great Leadership and managers." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 27 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

2.0

Sep 19, 2023

Great if you like mediocrity

Technology

Recommend

CEO approval

Business Outlook

Pros

Coworkers on my team were exceptional in that they were hard-working, competent, and willing to help with whatever. Allowed to be remote without much pressure to move, with lots of anonymity allowed with working in Technology (Product/Engineering). You can survive for a long time at Waystar by simply coasting. Decent parental leave benefit (12 weeks), generous holiday allowance (with additional days for volunteering), and yearly bonus is sizable (~10% of yearly salary) Louisville-based team members and the overall sales team seem to get preferable treatment.

Cons

Overall pay and benefits are below average, even adjusting to Kentucky/the healthtech space. Coming from an acquisition, it was a virtual paycut with cut benefits (HSA matching, insurance premiums/quality, PTO), withheld initial year bonus, and mediocre raises (not outpacing inflation). Management is virtually a Boys Club, where some folks are in their position not because of their abilities, but how close they are to other members of senior management. The better leaders at the organization, in my experience, came via one of the numerous Waystar acquisitions, if they haven't left yet from their own frustrations with leadership. Teams beyond your division are highly siloed, especially among legacy Waystar teams. Those team members look to do the bare minimum of their job description before throwing their hands up and saying they can't help you. Opaque processes across the organization don't help with this either (approvals for some things can take months, not weeks). Mediocre 401k match (up to 3% with 6% contribution). Waystar doesn't try to do too much with DEI beyond basic lip service.

Waystar Response

2y

Thank you for your feedback. We are sorry to hear you feel that your experience did not live up to our high cultural standards. As we continue to grow, we keep our mission and values at the forefront and continuously improve our processes to adjust to the series of changes that come with acquisitions, expanding teams, and evolving product. We also provide a competitive benefits package that has been benchmarked to meet the needs of our team members. If you would like to speak more about your time here, please reach out to peopleteam@waystar.com

4.0

Sep 18, 2023

Has its perks

Trading partner support

Recommend

CEO approval

Business Outlook

Pros

You can move around fairly quickly.

Cons

Even though you can move around quickly, you don’t get paid that much for it. The promotion raises used to be a lot more lucrative than what it is now.

Waystar Response

2y

Thank you for your post. We are glad to hear that your development here went smoothly. We use different tools that allow us to analyze our compensation and benefits in order to create fair profit for all team members. If you would like to share any information, please reach out to peopleteam@waystar.com

5.0

Sep 18, 2023

Awesome company with the leadership, culture and product to back it up!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great leadership with an awesome culture of team mates. Waystar definitely invests int their employees by way of giving them the tools, resources and training to be successful.

Cons

This is not so much a con as it is a reality. There is a lot of information to digest in a short amount of time.

Viewing 187 - 189 of 526 Reviews

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Jobs at Waystar

Site Reliability Engineer II

Louisville, KY

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Solution Adoption Consultant

Software Engineer II - Full Stack (Hybrid in Atlanta)

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Waystar

Waystar reviews

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Great if you like mediocrity

Has its perks

Awesome company with the leadership, culture and product to back it up!

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