Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 17 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Currently; No plans for permanent work from home for IT staff." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (527 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

4.0

May 3, 2026

Supportive leadership and helpful colleagues, but low pay

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great Leadership and managers. Everyone is very helpful and wants you to succeed. Great benefits.

Cons

The salary is very low

Waystar Response

1mo

Thank you for your review. We’re glad to hear that you’ve felt supported by your leaders and colleagues and that our benefits and people‑focused culture have made a positive impact. We regularly evaluate market data, internal insights, and team member feedback as we continue to evolve our total rewards approach to support growth, performance, and long‑term success.

5.0

Apr 24, 2026

Growing Company, Lives Values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of growth at this company. Fun to see new projects taken on, positive news at town halls, and adding headcount. Strong leadership team + constant encouragement of company values.

Cons

Fairly common to travel to various office locations across the US (Georgia, Kentucky, Lehi).

Waystar Response

1mo

Thank you for taking the time to share your experience at Waystar. We’re glad you’ve felt the momentum of our growth, the energy around new projects, and the consistent focus on our values and leadership support. Collaboration across teams and locations plays a critical role in how we work, and we invest in thoughtful ways to strengthen connection as we grow.

4.0

Apr 13, 2026

Great culture, but communication needs improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture and great people

Cons

communication and change management could be better

Waystar Response

1mo

Thank you for taking the time to share your perspective and for your long-standing commitment to Waystar. We’re glad to hear that our culture and people have shaped a positive experience. Clear, timely communication matters as we grow, and feedback from team members plays a key role in strengthening how we share information and support teams through change.

Viewing 190 - 192 of 527 Reviews

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Jobs at Waystar

Business Intelligence Analyst

Project Scheduling Coordinator

Waystar

Waystar reviews

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Reviews by job title

Supportive leadership and helpful colleagues, but low pay

Growing Company, Lives Values

Great culture, but communication needs improvement

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