Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 17 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Currently; No plans for permanent work from home for IT staff." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (527 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

3.0

May 27, 2026

Good benefits and pay, but leadership lacked direction

Product owner

Recommend

CEO approval

Business Outlook

Pros

It provided good benefits and pay was decent.

Cons

Leadership was changing and took sometime to provide direction across product and engineering.

Waystar Response

1mo

Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear you found the benefits and pay competitive. As Waystar grows, we prioritize clear direction and strong alignment across product and engineering teams. Feedback like this helps us strengthen communication, clarify priorities, and better support team members during periods of change.

5.0

May 20, 2026

Excellent Company with Strong Culture and Growth Opportunities

Software architect

Recommend

CEO approval

Business Outlook

Pros

Transparent and approachable leadership Strong and collaborative team culture Flexible hybrid work model supporting work-life balance Opportunities to learn and grow with new technologies Exposure to talented and supportive colleagues

Cons

As a new hire, there can be a learning curve while getting up to speed Some processes can take time to fully understand initially

Waystar Response

1mo

Thank you for taking the time to share your experience and for highlighting our transparent leadership, culture, and flexible work environment. We appreciate your feedback and are glad to hear that opportunities to learn and collaborate with colleagues have made a positive impact early in your journey. We focus on enhancing the onboarding experience, strengthening documentation, and creating clear pathways that help team members ramp quickly and confidently.

5.0

May 8, 2026

Fantastic culture and supportive management, complex work

Strategic solutions analyst

Recommend

CEO approval

Business Outlook

Pros

Company culture is fantastic. Management is supportive. Work Life balance is prioritized for employees. onboarding for this position is very structured and personalized. LOVE it here so far!!

Cons

The work can be complicated and it is client facing. Not a con with the company, just something to keep in mind about the position.

Waystar Response

1mo

Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear the onboarding experience felt structured and personalized. It is encouraging to know our culture, leadership, and focus on work-life balance are resonating in a meaningful way. Our work to simplify healthcare payments often involves solving complex challenges that create meaningful outcomes for our clients.

Viewing 187 - 189 of 527 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Technical Support Analyst

Enrollment Support Coordinator

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Remote

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Business Intelligence Analyst

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Waystar reviews

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Good benefits and pay, but leadership lacked direction

Excellent Company with Strong Culture and Growth Opportunities

Fantastic culture and supportive management, complex work

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