Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 17 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Currently; No plans for permanent work from home for IT staff." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

3.0

Jun 10, 2026

Supportive people, but low pay and limited growth

Implementation engineer ii

Recommend

CEO approval

Business Outlook

Pros

People are generally supportive and want to do good

Cons

Pay is below market value Limited growth

Waystar Response

3d

Thank you for taking the time to share your feedback. We care deeply about building a collaborative, people-first culture. We appreciate your candid perspectives on compensation and career growth. We regularly assess our programs and opportunities to ensure they support meaningful development for our team members and align with the market. We encourage team members to connect with their leaders regularly about their career goals, development opportunities, and ways they can continue growing at Waystar. Feedback like yours plays an important role in helping us identify areas for improvement.

5.0

Jun 9, 2026

Great culture with good people and unlimited PTO

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

Waystar Response

3d

Thank you for sharing your experience with Waystar. We appreciate your perspective and are glad you built strong connections with your colleagues and valued our flexible time-off program. We focus on creating a supportive culture with great people, and we are pleased to see that reflected in your experience.

5.0

Jun 1, 2026

Great culture with growth opportunities

Vp, cybersecurity

Recommend

CEO approval

Business Outlook

Pros

Great company culture, good opportunities for personal/professional growth.

Cons

No significant cons for the organization or company prospects

Waystar Response

3d

Thank you for your feedback and for sharing your experience. We are glad to hear that you see Waystar as a place with a strong culture and meaningful opportunities. We focus on creating an environment where each team member feels supported, challenged, and able to grow their career.

Viewing 184 - 186 of 527 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Enrollment Support Coordinator

Client Success Manager

Business Intelligence Analyst

CDI Clinical Performance Auditor

United States

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Waystar

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Supportive people, but low pay and limited growth

Great culture with good people and unlimited PTO

Great culture with growth opportunities

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