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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (527 total reviews)

      Matt Hawkins

      90% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      527 reviews
      4.0
      Jun 28, 2026

      Innovative technology but low base salaries

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Continuous innovation of solutions across the technology they provide. Industry leader in HealthIT/RCM

      Cons

      Low base salaries compared to many in the market

      avatar
      Waystar Response
      3d
      Thank you for your feedback and for recognizing the innovation in our technology and our position in the industry. Our mission to simplify healthcare payments guides the work we do each day. We also hear your concern about base compensation. We know this is an important part of the overall experience, and we regularly assess how we stay competitive in the market while balancing the full value of our total rewards approach. We also encourage team members to connect with their leaders to discuss ways to strengthen their sales process, grow in their role, and maximize available earning opportunities. Thank you again for sharing your input.
      3.0
      Jun 26, 2026

      Great learning opportunities, but pay and promotions lacking

      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent for gaining experience and important skills necessary to succeed in the industry. Offers a high potential for learning and personal growth in general. Great benefits.

      Cons

      Salary on the lower end for the industry. Promotions are often given to the manager's inner circle rather than to the most qualified person. Seemingly all departments have an extremely strong HR culture that reminded me of the bullies in middle school.

      avatar
      Waystar Response
      3d
      Thank you for sharing your feedback and for highlighting the learning and growth opportunities and benefits you experienced during your time at Waystar. We are glad to hear those stood out. Compensation and career growth are important areas for us, and we regularly assess how we create more consistent pathways for development and advancement, while staying aligning with the market. Creating a respectful, inclusive environment is a priority, and what you described does not reflect the experience we aim to provide. If you’d like to share more about your experience, please email peopleteam@waystar.com.
      4.0
      Jun 25, 2026

      Great colleagues and benefits, but processes need work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hybrid schedule flexibility - Comprehensive benefits - Genuine, kind people to work with - Leadership sets a positive tone and lives company values - Product is good for public interest

      Cons

      Being a newer public company, many solutions and processes feel like they were bolted on rather than designed from the ground up. There is little to no documentation around several key processes. Compensation is a little lower than the competition. Flexible time off is a bit of a scam. It gets the company out of having to pay out employee PTO. I would rather have standard PTO so I don't feel guilt over taking time off.

      avatar
      Waystar Response
      3d
      Thank you for taking the time to share thoughtful feedback. We appreciate your perspective and are glad to hear that flexibility, benefits, our product, and the people you work with have had a positive impact on your experience. These are areas we care deeply about. We also appreciate you highlighting opportunities related to processes and documentation. As a growing company, we focus on building greater clarity and consistency in these areas. Please share feedback with your leadership team as these efforts move forward. We also acknowledge your feedback on compensation and time off. We regularly assess our programs align with the market and how team members experience them day to day. Flexible time off is a popular and innovative benefit across the tech industry, and we offer it with the goal of giving team members more flexibility to take time away when they need it.
      Viewing 181 - 183 of 527 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 549 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.