Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews
3.0
Apr 9, 2018

Going in the wrong direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work/home balance Competitive pay Work from home abilities Intelligent people

Cons

New owner is oblivious to culture and talent at ZirMed. Trying to change what has been proven to work.

avatar
Waystar Response
8y
Thank you for taking the time to share your thoughts. As Waystar moves forward with combining two top performance organizations, we are focused on ensuring we integrate and grow successfully, establishing a system of winning through repeatable systems and processes. These priorities will enable our technology solutions to ensure our clients are successful in their endeavors. Our talented teams have and will always be critical to our success. Please feel free to talk with me, your leader to discuss your thoughts so we can work together effectively. – Susan
5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Waystar is a warm, welcoming, and inclusive workplace where every individual is valued, respected, and empowered to contribute. From the moment you walk through the doors, you can feel the positive energy and strong sense of community that define the culture. Colleagues are supportive, collaboration is encouraged, and diversity of thought and experience is genuinely appreciated. It’s an environment where people feel they belong, can be themselves, and are inspired to do their best work every day.

Cons

After 60 days with Waystar, I can honestly say I haven’t found any real drawbacks. If anything, my only regret is not discovering this company earlier in my career. From day one, I’ve felt welcomed, supported, and valued by both leadership and my colleagues. The culture is positive, collaborative, and focused on helping employees succeed. While I’m still relatively new, my experience so far has exceeded expectations, and I’m excited about the opportunities ahead. Looking back, I only wish I had joined the Waystar team sooner.

4.0
Jul 2, 2026

Great culture and learning opportunities, but low pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture & people - the people at Waystar are what makes it such a great place to work. Lots of opportunities to learn & grow - Waystar as an org has very high expectations. This is a good thing, especially when you are early in your career because you will learn a ton, and get a lot of experience working above and beyond the market expectations for your title. It's a great place to start your career, get a ton of great experience, and then leave for a major pay bump. Fun environment - I genuinely enjoyed working at Waystar. It's a fun place to work, great coworkers, fun travel, etc. Recognition - Waystar does a great job of recognizing team members for big contributions. I felt genuinely seen, appreciated, and valued for my work.

Cons

Salary & total comp - the base salaries are very low relative to the market. Even with bonuses, total comp is definitely in the bottom half. It starts to feel like the fast pace and the high expectations aren't really worth it Benefits - for being in the healthcare space, Waystar has very expensive health insurance compared to everywhere else I've worked Lack of opportunity to move up - there is no framework for promotions so growth really comes down to the whims of leadership. Promotions are very few and far between for almost everyone I worked with. Prioritization is scattered - cross-functional leadership is never aligned on priorities, and certain teams and departments seem to genuinely not know what they're doing.

Viewing 178 - 180 of 527 Reviews

Glassdoor has 549 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.