Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
3.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

There is usually a good team dynamic. Good people happy to help others out and lift them up.

Cons

The leadership are talking about how the organization is going to accelerate. More, faster, better. Well, pay at Waystar hasn't kept pace with inflation and we are going to have to come back into the office because supposedly that is the only way we can all be creative innovators, irregardless if that is in your job description. That will be costing time, money, and freedom as far as I'm concerned. And I'm far from the only one. In fact, a whole lot of us made choices due to the remote option that are now going to mean back to office is way more expensive than it was when we were going in before. They are beginning to depart from their values. They say they want honesty and it used to that way but now they want yes men. The vibe has shifted to Boomer dad energy: they know better than we do what's best for us. We are all supposed to believe working remotely is bad for us. (Maybe it is for some but we can be trusted to judge for ourselves any more. It's not bad for me. I've never been better, in fact.) They seem to be repeating the same things different ways many times and in hope that we will start to believe their words instead of our own minds. It was the best place to work but right after we gave that honor to Waystar and they got the best place to work award, they started with all these terrible changes.

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Waystar Response
2y
We agree that our people demonstrate teamwork and kindness consistently, no matter what role they may play. Thank you for your feedback. We know that adjusting to change can be difficult. It is our goal to provide a working environment that consistently exhibits our values and promotes a positive work culture for all team members. We believe we are better when we are together, and still support and encourage flexibility during our return to office. For additional support we encourage you to reach out to your People Leader, Strategic Business Partner or even VP to discuss your concerns.
5.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

flexible working hours. parental leave is very good. good people. leadership seems responsive to the wishes of employees

Cons

The teams are pretty siloed apart from each other making collaboration across teams difficult. Hybrid Remote model 3 days a week in-office.

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Waystar Response
2y
We value our team member’s opinions and are happy to hear you are enjoying our work-life balance. We do believe that our return to office plan will help improve cross collaboration with team. We are better when we are together!
5.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

The onboarding process was thorough and went smoothly. It was well organized. The team all seem extremely happy to be at Waystar. Everyone is so knowledgeable and genuinely like working here.

Cons

The interview process seemed a bit long. In hindsight it makes me think that they were thoughtful and selective with who they wanted to hire which I appreciate. Comp is a little low in comparison to other companies.

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Waystar Response
2y
We are very proud of our robust new hire onboarding experience, which includes a 4-day company onboarding and our role-specific onboarding with toolkits to help along the way. We have a comprehensive benefits package and use external market analysis and benchmarking to compensate team members fairly. Thank you for your feedback.
Viewing 193 - 195 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.