Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 17 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Currently; No plans for permanent work from home for IT staff." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

4.0

Feb 1, 2023

Great place to work

Qa analyst

Recommend

CEO approval

Business Outlook

Pros

Culture is amazing at Waystar!

Cons

Pay range is low for positions and market

Waystar Response

3y

We are happy to hear you enjoyed the company culture, as we really try to make it a great place to work! Thank you for your feedback on pay. We leverage external compensation data and benefits benchmarking as ways to stay current on market trends and we are proud of our total rewards package we offer team members and their families and are always evolving it to match the needs of our team members.

4.0

Jan 29, 2023

Waystar Account Executive

Account executive

Recommend

CEO approval

Business Outlook

Pros

Potential to make a lot of money if you work hard and plan to be there long term career. A lot of potential for growth. Big rewards. Great people.

Cons

Definitely not a 40 hour week job to succeed. Not great internal communication. Base salary should be a little higher.

Waystar Response

3y

Thank you for your feedback. We are glad to hear the positive feedback! We encourage you to submit your suggestions to your manager, your strategic business partner, or anonymously through the ethics line. Thank you again for your feedback and for all you do at Waystar.

5.0

Jan 11, 2023

Excellent Company that lives their values!

Nurse auditor

Recommend

CEO approval

Business Outlook

Pros

-clear goals/values; -clear mission statement; -sound employee support; -culturally diverse

Cons

-some silos between teams exist

Waystar Response

3y

Thank you for your feedback! We’re glad that you chose Waystar and excited to see how you will grow! Thank you again for the feedback and all that you do at Waystar! If you have suggestions for us on how to operate even more effectively, please share with your leader or the People team.

Viewing 241 - 243 of 527 Reviews

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Enrollment Support Coordinator

Client Success Manager

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Business Intelligence Analyst

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Great place to work

Waystar Account Executive

Excellent Company that lives their values!

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