WebPT reviews

Where to even start? I should have run as soon as the C Suite staff turned over. They immediately began layoffs of key people who had been with the company for years. Should have been a giant red flag. They shift teams around every year or so (often less) and completely change your roles, your goals, how many accounts you cover. The base pay for this role is abysmal, and people had to take a pay cut to keep their jobs. This was sold as an easy sales job, with 50% inbound leads, and natural account expansion. "Commission is uncapped and the goal is reasonable" was what they said. Nope. The promised deal size is almost impossible. You are cold calling every day, mostly to customers who hate you, with good reason. Customers are lied to, locked into contracts that were not explained to them, and are unable to get a support person to talk to for basic questions. The finance department is a complete joke, nobody actually seems to know what customers owe. They often hit people with huge back pay invoices because "they forgot to bill them". Want help? Good luck. The head of the department would rather die than explain something to you or try to assist a customer who has a question. Quota is so hard to attain every month, and you always feel like your head is on the chopping block. They do not actually care about their customers, just what will bring money in in the short term. This was supposed to be a job about improving trust and building relationships, instead you fight for every dollar. They won’t even give you the easy wins. They are always finding a way to clawback commission or pay you less. If WebPT actually cared about its employees and customers, it would take the short term losses and LISTEN to what its customers and employees are saying. They want competitive pricing, features that make sense, and a platform that works, not half baked ideas that are all third party vendors. It took WebPT until 2026 to have a payment portal. 2026!! The customer success team has been telling you how to fix this for the last three years (probably more) but you just shove people out so you do not have to address the issues. Employees that have been there for over 10 years are jumping ship as fast as they can. They do more firings and layoffs every week. I am pretty sure support has one person left that is based in the US. Everyone is constantly in fear for their jobs. The employee survey was just sent out, and I'm sure it was not great. So what did they do? Fire the woman in charge of employee experience. Brilliant! This company will suck the life out of you. I dreaded getting up every morning, and contemplated quitting pretty much every day. I don’t want to be told I need to make more dials and sell more products that barely work. I wanted to help customers use the tools they needed. But this is just another greedy corporation who would rather take dollars and give them to C suites as bonuses vs implement things that make sense for the customer base. They look for every way to get a buck, even if that means screwing over its employees, customers, or partner vendors. Do not do business with this company. Do not work here. Do not buy anything from them. I sincerely hope that new leadership comes in, and soon, someone that actually understands how to run a business and is not in it for pure profit.