Pros
There are no pros whatsoever.
Cons
Support teams, especially T1 are expected to support 10+ years of different software versions across 3 separate solutions and have received absolutely 0 training. Best case you get 1 single week of training. Then, they throw you into the phones full-time to get eaten alive. As a T1 your resources are abysmal, often being expected to perform solutions well beyond your experience, If you ask for help from the higher-tiered support you will be met with hostility and disrespect. I was told multiple times that I "Just need to get to know them" and "They arent really mean they just come off that way" whenever I brought up the hostility to my leads. This is unacceptable. I should not have to get to know someone for them not to be a gargoyle to me in a professional environment. I worked here for a little over a year and saw 3 different managers and 11 people leave my team. Management only seems to know how to blame T1 which is amazing because they have more turnover than Pizza Hut in a college town. In that year I went from being expected to support just a single application to 3 very in-depth applications without training of any kind. They WILL just expect you to take calls on applications you don't know how to support. Clients get very understandably upset when this happens because they pay to speak with an expert, not some guy they threw on the phones because they can't keep enough people on ANY of the teams to take calls. Pay: Management will actively discourage ANYONE from talking about pay at all. This is because even across the level 1 space, I was making 5 dollars less an hour than my colleague who started a week after me. I put in the time and waited a year only to be given a 5% raise ( this is max without a promotion) which did not even put me remotely close to what my colleague was making in the same position. Management will blatantly lie to your face about getting a good raise, and then gaslight you when you don’t accept the bag of doodoo they sat on your door. The only advice I can give anyone reading this is to save yourself a therapist bill and apply elsewhere. Don’t walk away from this place… RUN
