Pros
Decent benefits/PTO overall. You get a lot of holidays off.
Cons
Company is forcing people back to the office saying it is for “better collaboration” but they actually get a tax write off for having the building filled at a certain percentage. They are also building a new building even though the current building isn’t even full. They are making employees come back 5 days a week soon despite losing many employees. Our team has been short 2 people for months and we are drowning in work but they refuse to hire anyone due to a hiring freeze and when and if they do hire anyone for these positions they will not hire remote even though they are not getting qualified applicants locally. Upper management is only looking at metrics for performance and not taking into account that we are short staffed. The only thing management cares about is that we answer the customer calls and get comments on cases, not that we are actually taking cases and giving our clients good resolutions. Each person has about 30-40 cases at a time and we cannot keep up.
