Where do i start. PTO and attendance policy is HORRIBLE. you have to request days off in advance and there are limited hours you can request. if you are sick and miss work for whatever reason and its not scheduled in advanced, then that counts as an occurence towards you and 6 occurrences and you are fired ...no questions asked. you basically have to plan the days you will be sick in advanced and request those days. very sad hr policy. high turnonver rate in this positions always hiring because a lot of people quit. if you never worked in a call center or if you have and do not like it...RUN!! this is a terrible job, getting yelled at with back to back none stop calls. the job title is financial crime specialist II call center but they make it believe that you are mitigating fraud when really it's more like a factory production line. 90% of calls are people that "supposedly" didnt make amazonprime charges, trial offers, netflix..etc..most of the calls are not fraud just people lying that they never made the amazonprime charge. if you have a degree DO NOT WASTE your time in this position. EVERYTHING is micro manged! you are not even able to use 10 min a day in going to the restroom becuase that messes up youre "conformance" metric. everything here is about numbers and not mitigating fraud. worst job i ever had. Glorified customer service rep position.
