Western Union reviews

3.4

56% would recommend to a friend

(2,932 total reviews)
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Devin McGranahan

49% approve of CEO

48% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,932 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jul 30, 2023

Be ready for a LOT of change

Recommend
CEO approval
Business Outlook

Pros

Good benefits, decent compensation package, lots of opportunity to move around the company and learn a lot. Travel opportunities if you want to see the world. Strategy is right to help company grow, but they are still figuring out execution.

Cons

Lots of layoffs and re-orgs. The company is going through a lot of change. The entire leadership team has turned over and are looking for fresh new ideas and talent to help move the company forward. They have moved to a hybrid model, so mandatory 3 days a week minimum in the office, more if you are an exec. Get ready to work long hours, weekends. There are no boundaries.

2.0
Sep 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Great people, some fun projects.

Cons

Layoffs. McKinsey playbook means it's all about cost cutting. Highly relationship-oriented culture -- if you're not at the right level, you're voice doesn't really matter.

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Western Union Response
6y
Thank you for providing your feedback. Given our globally-minded nature, we’re constantly reviewing key considerations for where our jobs should be located as well as the demand for the roles we need to achieve our business results. Our global workforce of talent is one of our strongest selling points as an employer and we're glad to see you acknowledge your colleagues as great people. While you may not have had the best experience recently, we would like to speak with you confidentially and get more details about your feedback. Please email us at careers@westerunion.com.
2.0
Oct 17, 2018

Project Manager

Recommend
CEO approval
Business Outlook

Pros

Flexible work life and vacation. Somewhat decent salary but yearly increases are minimal.

Cons

No growth for tenured employees. You can be in the same position for 10 years without any natural progression in your career path. The only way to move up is to apply to a position once it becomes available. Those positions mostly are people management positions and the company seems to hire those without any proper people management skills. Management will also let their talented individuals leave the company without trying to keep them. Everyone seems replaceable. The New York office is also segregated from the rest of the company. There's minimal HR presence and no culture to be had. That office has become a very sad place to work on a daily basis. Senior Management are either fully remote or hide out in their offices. No product innovation. The current product and project management team keep recycling the same product based on a reactions in the industry. These teams need a major overhaul with talented individuals keen on developing the best software and experience possible. 1999 called, they want their website back.

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Western Union Response
7y
We are disappointed to hear of your comments regarding career growth at WU. We care deeply about each member of our WU family and we work hard to create opportunities for education and professional growth. We are sorry to hear your experience did not reflect this mission. We appreciate you taking the time to share detailed feedback and we will share this with the appropriate teams.
Viewing 28 - 30 of 2,932 Reviews

Glassdoor has 3,790 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.